@import "https://fonts.googleapis.com/css2?family=Space+Grotesk:wght@400;500;600;700&display=swap";@import "https://fonts.googleapis.com/css2?family=Inter:wght@400;500;600;700&display=swap";:root{--font-display:"Space Grotesk", "Avenir Next", "Segoe UI", sans-serif;--bg:#f7f5f1;--sidebar:#3f3d38;--primary:#236696;--primary-hover:#002047;--primary-bright:#4fa8dd;--user:#236696;--slate-mid:#55524a;--surface:#fff;--surface-raised:#fdfcfa;--surface-sunken:#f5f2ec;--line:#eae6dc;--line-soft:#f0ede4;--line-control:#e3ded2;--line-control-hover:#cfc8b8;--ink:#1b1a17;--ink-body:#45412f;--ink-label:#5b564a;--ink-soft:#7a7566;--ink-ghost:#9c9787;--accent-wash:#eaf2f7;--accent-wash-line:#cfe0ea;--accent-ink:#002047;--accent-ink-soft:#002047;--accent-ring:#23669629;--ai-wash:var(--accent-wash);--ai-line:var(--accent-wash-line);--ai-accent:var(--primary);--ai-accent-hover:#1b5279;--ai-ink:#002047;--ai-ink-soft:#3b5573;--ai-ink-muted:#465e7c;--ok-ink:#002047;--ok-wash:#eaf2f7;--ok-line:#cfe0ea;--ok-mark:#236696;--danger:#c23b22;--danger-hover:#9a2e17;--danger-ink:#9a2e17;--danger-wash:#fbe0dc;--danger-line:#f3c7be;--warn-ink:#96591b;--warn-wash:#fdebd3;--warn-line:#f5d9a8;--tone-purple-wash:#efeaff;--tone-purple-ink:#5539d8;--tone-purple-line:#e0d6ff;--tone-terracotta-wash:#f3e3d6;--tone-terracotta-ink:#96461a;--tone-terracotta-line:#ecd3be;--warning:var(--warn-ink);--error:var(--danger);--radius-sm:7px;--radius-md:9px;--radius-lg:12px;--radius-xl:16px;--radius-2xl:18px;--radius-pill:999px;--shadow-card:0 4px 14px #2832280f;--shadow-card-lg:0 8px 28px #28322814;--shadow-popover:0 10px 30px #2832282e;--shadow-xs:0 1px 3px #1b1a170d;--shadow-modal:0 32px 80px #1b1a174d;--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--surface-overlay:#fff;--primary-fill:var(--primary);--primary-fill-hover:var(--primary-hover);--danger-fill:var(--danger);--danger-fill-hover:var(--danger-hover);--on-primary:#fff;--on-danger:#fff;--on-fill:#fff;--hover-tint:#1b1a170a;--press-tint:#1b1a1712;--scrim:#1b1a1752;--scrim-strong:#1b1a17a6;--scrollbar-thumb:#3f3d382e;--scrollbar-thumb-hover:#3f3d3852;--tone-teal-wash:#dceef2;--tone-teal-ink:#1f6a7a;--tone-teal-line:#c3e2e9;--tone-ochre-wash:#fbf0dd;--tone-ochre-line:#f0e0be;--tone-ochre-ink:#966a1b;--tone-ochre-ink-strong:#7a4e12;--tone-ochre-ink-soft:#8a6b30;--tone-ochre-on-ink:var(--on-fill);--tone-rose-wash:#fbe7ec;--tone-rose-ink:#9c3455;--tone-rose-line:#f2ccd7;--tone-violet-wash:#efeaff;--tone-violet-ink:#5539d8;--tone-magenta-wash:#f6e1ee;--tone-magenta-ink:#a02c74;--tone-green-wash:#e4f0ec;--tone-green-ink:#2f6f5e;--portal-avatar-wash:#f3e9d9;--portal-avatar-ink:var(--tone-ochre-ink-soft);--portal-count-action-wash:#f6dfaf;--portal-count-action-ink:#7a5212;--ink-secondary:#6b6658;--shadow-card-selected:0 4px 14px #2832281a;--portal-inbox-bg:var(--inbox-gradient);--portal-card-bg:#ffffff8c;--portal-card-bg-hover:#fffc;--portal-card-bg-selected:var(--surface);--note-wash:#fdf6e3;--note-ink:#7a5a0b;--note-line:#e8ce7a;--note-header-wash:#fff7e4;--note-header-ink:#c99a1e;--note-placeholder:#9c874a;--note-bar-wash:#fffbef;--composer-wash:#f0f5f9;--composer-note-wash:#fdf5e4;--composer-chip:#fff;--composer-muted:#8a97a3;--composer-hover:#0020470f;--composer-send-idle:#dce7ef;--composer-send-idle-ink:#4f7a9c;--composer-shadow-chip:0 1px 2px #00204714;--note-fill:#c99a1e;--bubble-customer:#f5f3ec;--ai-summary-wash:#faf8f4;--inbox-gradient:linear-gradient(135deg, #e3f3e6 0%, #dfebf3 55%, #ede7f6 100%);--tone-indigo-wash:#e8e4f6;--tone-indigo-ink:#4b3e8f;--tone-indigo-line:#dbd4ef;--tone-raspberry-wash:#fbe6ef;--tone-raspberry-ink:#9c2f6b;--tone-raspberry-line:#f3cfe0;--tone-amber-wash:#faecc7;--tone-amber-ink:#92660b;--tone-amber-line:#f0dca0;--tone-orange-wash:#f8dcc0;--tone-orange-ink:#a8531d;--tone-orange-line:#efc9a4;--tone-neutral-wash:#eee9e1;--tone-neutral-ink:#6b6355;--tone-neutral-line:#e3ded2;--tone-legacy-ink:#bc5a00;--tone-legacy-wash:#ffe9d4;--tone-legacy-fill:#ee8a00;--loader-primary:#409ce2;--loader-accent:#e68724;--stage-fill-purple:#5539d8;--stage-fill-accent:#236696;--stage-fill-teal:#1f6a7a;--stage-fill-raspberry:#9c2f6b;--avatar-1:#f3d9ce;--avatar-2:#d9e4f3;--avatar-3:#e3d9f3;--avatar-4:#d9f3e4;--avatar-5:#f3e9d9;--avatar-ink:#1b1a17;--viz-blue:#2a78d6;--viz-aqua:#1baf7a;--viz-yellow:#eda100;--viz-green:#008300;--viz-violet:#4a3aa7;--viz-red:#e34948;--viz-magenta:#e87ba4;--viz-orange:#eb6834;--viz-other:#898781;--viz-total:#475569;--viz-grid:#e9e8e2;--viz-axis:#cfc8b8;--viz-doc-1:#0a2e24;--viz-doc-2:#155b48;--viz-doc-3:#22876c;--viz-doc-4:#31aa8a;--viz-doc-5:#6bc2ab;--viz-doc-ink-1:#fff;--viz-doc-ink-2:#fff;--viz-doc-ink-3:#fff;--viz-doc-ink-4:var(--ink);--viz-doc-ink-5:var(--ink)}:root[data-theme=dark]{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--bg:#141311;--sidebar:#45423c;--primary:#62a8da;--primary-hover:#86bde6;--primary-bright:#8fc8f0;--user:#25577d;--slate-mid:#5f5b52;--surface:#1c1b18;--surface-raised:#211f1c;--surface-sunken:#181715;--surface-overlay:#262420;--line:#312f2a;--line-soft:#282622;--line-control:#3b3833;--line-control-hover:#504c44;--ink:#e3ded4;--ink-body:#d2ccc0;--ink-label:#b8b1a3;--ink-soft:#9c9689;--ink-ghost:#6e695f;--accent-wash:#172a38;--accent-wash-line:#22415a;--accent-ink:#b3d6f1;--accent-ink-soft:#b3d6f1;--accent-ring:#62a8da47;--ai-accent-hover:#3673a3;--ai-ink:#d5e7f5;--ai-ink-soft:#a9c3da;--ai-ink-muted:#9db7cf;--ok-ink:#b3d6f1;--ok-wash:#172a38;--ok-line:#22415a;--ok-mark:#62a8da;--danger:#e2705b;--danger-hover:#ec8c7a;--danger-ink:#f0a393;--danger-wash:#3a1d17;--danger-line:#5b2d23;--warn-ink:#e6b56e;--warn-wash:#33260f;--warn-line:#54401d;--tone-purple-wash:#27213f;--tone-purple-ink:#c3b7ff;--tone-purple-line:#3b3363;--tone-terracotta-wash:#36241a;--tone-terracotta-ink:#eba982;--tone-terracotta-line:#54372a;--tone-teal-wash:#142d33;--tone-teal-ink:#8fd0dc;--tone-teal-line:#1f4750;--tone-ochre-wash:#33260f;--tone-ochre-line:#54401d;--tone-ochre-ink:#e6b56e;--tone-ochre-ink-strong:#f0c888;--tone-ochre-ink-soft:#cfa868;--tone-ochre-on-ink:#1f1405;--tone-rose-wash:#3a1b24;--tone-rose-ink:#f2a3b9;--tone-rose-line:#5c2a39;--tone-violet-wash:#25223a;--tone-violet-ink:#c4b8f5;--tone-magenta-wash:#33202d;--tone-magenta-ink:#eaa8d0;--tone-green-wash:#1a2a24;--tone-green-ink:#9dd3bd;--portal-avatar-wash:#2b2925;--portal-avatar-ink:var(--ink-label);--portal-count-action-wash:#3d2e14;--portal-count-action-ink:#f0c888;--ink-secondary:#a59f92;--shadow-card-selected:inset 0 0 0 1px var(--line-control);--portal-inbox-bg:radial-gradient(900px 520px at 0% 0%, #6eaa822e, transparent 65%), radial-gradient(800px 560px at 100% 100%, #9680d22e, transparent 65%), radial-gradient(700px 420px at 70% 15%, #6296c81a, transparent 70%), linear-gradient(135deg, #151714 0%, #13161a 55%, #17151b 100%);--portal-card-bg:#ffffff09;--portal-card-bg-hover:#fff1;--portal-card-bg-selected:var(--surface-overlay);--note-wash:#2b2412;--note-ink:#e6c877;--note-line:#5a4a1e;--note-header-wash:#332a12;--note-header-ink:#e0b54a;--note-placeholder:#a8925a;--note-bar-wash:#29231a;--composer-wash:#1f272e;--composer-note-wash:#2b2413;--composer-chip:#2a333b;--composer-muted:#8e9ba8;--composer-hover:#b3d6f114;--composer-send-idle:#263440;--composer-send-idle-ink:#8ea8bd;--composer-shadow-chip:0 1px 2px #0006;--note-fill:#9a7214;--bubble-customer:#262420;--ai-summary-wash:#211f1c;--inbox-gradient:linear-gradient(135deg, #132019 0%, #121b22 55%, #1b1824 100%);--tone-indigo-wash:#232039;--tone-indigo-ink:#b8aef0;--tone-indigo-line:#363158;--tone-raspberry-wash:#371a28;--tone-raspberry-ink:#f0a2c8;--tone-raspberry-line:#57283f;--tone-amber-wash:#33290e;--tone-amber-ink:#e6c066;--tone-amber-line:#54441a;--tone-orange-wash:#3a2413;--tone-orange-ink:#f0a771;--tone-orange-line:#5a3920;--tone-neutral-wash:#2a2824;--tone-neutral-ink:#b8b1a3;--tone-neutral-line:#3b3833;--tone-legacy-ink:#f5a452;--tone-legacy-wash:#3a2612;--tone-legacy-fill:#d97a00;--loader-primary:#409ce2;--loader-accent:#e68724;--stage-fill-purple:#5a46c8;--stage-fill-accent:#2d6b9b;--stage-fill-teal:#1f6b79;--stage-fill-raspberry:#9a376d;--avatar-1:#4a3129;--avatar-2:#2c3a4d;--avatar-3:#3a3150;--avatar-4:#264236;--avatar-5:#463b28;--avatar-ink:#e3ded4;--on-primary:#fff;--primary-fill:#2f6690;--primary-fill-hover:#3673a3;--danger-fill:#b3452f;--danger-fill-hover:#c2503a;--hover-tint:#fff8eb0d;--press-tint:#fff8eb17;--scrim:#05050499;--scrim-strong:#050504cc;--scrollbar-thumb:#ece8e029;--scrollbar-thumb-hover:#ece8e04d;--viz-blue:#3987e5;--viz-aqua:#199e70;--viz-yellow:#c98500;--viz-green:#008300;--viz-violet:#9085e9;--viz-red:#df4f5f;--viz-magenta:#b95fc4;--viz-orange:#d95926;--viz-other:#8a877f;--viz-total:#a8a49b;--viz-grid:#2c2a26;--viz-axis:#44413b;--viz-doc-1:#9dd9c6;--viz-doc-2:#5fc0a3;--viz-doc-3:#34a085;--viz-doc-4:#23806a;--viz-doc-5:#1b6553;--viz-doc-ink-1:#0b1a16;--viz-doc-ink-2:#0b1a16;--viz-doc-ink-3:#0b1a16;--viz-doc-ink-4:#fff;--viz-doc-ink-5:#fff;--shadow-xs:0 1px 2px #0006;--shadow-card:0 1px 2px #00000059, 0 4px 14px #00000040;--shadow-card-lg:0 2px 4px #00000059, 0 10px 28px #00000059;--shadow-popover:0 12px 32px #0000008c, 0 0 0 1px #fff8eb0a;--shadow-modal:0 32px 80px #0009, 0 0 0 1px #fff8eb0a}.theme-switching,.theme-switching *,.theme-switching :before,.theme-switching :after{transition:none!important}*{box-sizing:border-box;margin:0;padding:0}html,body,#root{width:100%;height:100%}body{background:var(--bg);color:var(--ink);font-family:var(--font-display)}button,input,select,textarea{color:inherit}.thin-scroll{scrollbar-width:thin;scrollbar-color:var(--scrollbar-thumb) transparent}.thin-scroll::-webkit-scrollbar{width:6px}.thin-scroll::-webkit-scrollbar-track{background:0 0}.thin-scroll::-webkit-scrollbar-thumb{background:var(--scrollbar-thumb);border-radius:999px}.thin-scroll::-webkit-scrollbar-thumb:hover{background:var(--scrollbar-thumb-hover)}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.app{background:var(--bg);justify-content:center;align-items:center;height:100vh;display:flex}.input{border:1px solid var(--line);width:100%;color:var(--ink);border-radius:10px;outline:none;margin-bottom:12px;padding:12px;font-size:14px}.input:focus{border-color:var(--primary);box-shadow:0 0 0 3px color-mix(in srgb, var(--primary) 10%, transparent)}.app.login-page{padding:24px}.app.login-page .login-card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius-2xl);width:min(420px,100%);box-shadow:var(--shadow-card-lg);padding:40px 36px;animation:.3s ease-out fadeIn}.login-mark{border-radius:var(--radius-md);background:var(--accent-wash);width:44px;height:44px;color:var(--primary);justify-content:center;align-items:center;margin-bottom:20px;font-size:20px;display:flex}.login-header h1{color:var(--ink);margin-bottom:6px;font-size:22px;font-weight:600}.login-header p{color:var(--ink-soft);margin-bottom:28px;font-size:14px;line-height:1.5}.login-header .login-message{margin-bottom:8px}.login-header .login-hint{color:var(--ink-soft);margin-bottom:28px;font-size:12.5px}.login-form label{color:var(--ink-label);gap:8px;margin-bottom:18px;font-size:13.5px;font-weight:500;display:grid}.login-form .input{background:var(--surface);color:var(--ink);border:1px solid var(--line)}.login-form .input::placeholder{color:var(--ink-ghost)}.login-form .input:disabled{background:var(--surface-sunken);color:var(--ink-soft);cursor:not-allowed}.login-form .input[aria-invalid=true]{border-color:var(--danger-line)}.login-form .input[aria-invalid=true]:focus{border-color:var(--danger);box-shadow:0 0 0 3px var(--danger-wash)}.password-field{position:relative}.password-field .input{width:100%;margin-bottom:0;padding-right:44px}.password-toggle{width:36px;height:36px;color:var(--ink-soft);cursor:pointer;border-radius:var(--radius-sm);background:0 0;border:none;justify-content:center;align-items:center;display:flex;position:absolute;top:50%;right:2px;transform:translateY(-50%)}.password-toggle:hover:not(:disabled){color:var(--ink)}.password-toggle:disabled{cursor:not-allowed;opacity:.5}.field-error{color:var(--danger-ink);font-size:12.5px;font-weight:400}.login-form-error{background:var(--danger-wash);border:1px solid var(--danger-line);color:var(--danger-ink);border-radius:var(--radius-md);margin-bottom:18px;padding:10px 12px;font-size:13px}.login-options{flex-direction:column;align-items:flex-start;gap:12px;margin-bottom:24px;display:flex}.login-form .remember-me{color:var(--ink-label);cursor:pointer;align-items:center;gap:10px;margin-bottom:0;font-size:13px;font-weight:400;display:flex}.remember-me input{cursor:pointer;width:16px;height:16px;accent-color:var(--primary);flex-shrink:0;margin:0}.link-button{color:var(--primary);cursor:pointer;background:0 0;border:none;padding:0;font-size:13px}.link-button:hover:not(:disabled){color:var(--primary-hover)}.login-button{margin-top:4px}.back-link{justify-content:center;width:100%;margin-top:16px}.chat-container1{--chat-measure:800px;background:var(--surface-sunken);flex-direction:column;height:100%;min-height:0;transition:background-color .3s;display:flex;position:relative}.chat-container1.empty{justify-content:center;align-items:center;padding:24px}.chat-container1 .empty-state{width:100%;max-width:760px;color:inherit;text-align:center;flex-direction:column;justify-content:center;align-items:center;padding:0 0 6vh;display:flex}.empty-state-mark{border-radius:var(--radius-lg);background:var(--accent-wash);border:1px solid var(--accent-wash-line);width:44px;height:44px;color:var(--primary);justify-content:center;align-items:center;margin-bottom:18px;display:flex}.empty-state-copy{flex-direction:column;align-items:center;gap:8px;margin-bottom:28px;display:flex}.welcome{font-family:var(--font-display);letter-spacing:-.02em;text-align:center;color:var(--ink);text-wrap:balance;max-width:26ch;font-size:clamp(1.4rem,2.4vw,1.9rem);font-weight:600;line-height:1.2}.chat-container1 .empty-state .empty-state-hint{color:var(--ink-soft);text-align:center;text-wrap:balance;margin:0;font-size:14px;font-weight:400;line-height:1.5}.chat-container1 .messages{min-height:0;padding:28px max(24px, calc((100% - var(--chat-measure)) / 2)) 20px;flex-direction:column;flex:1;gap:14px;display:flex;overflow-y:auto}.chat-container1 .message-row{animation:.32s cubic-bezier(.16,1,.3,1) chatMessageIn;display:flex}@keyframes chatMessageIn{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}@media (prefers-reduced-motion:reduce){.chat-container1 .message-row{animation:none}}.chat-container1 .message-row.user{justify-content:flex-end}.chat-container1 .message-row.bot{justify-content:flex-start}.chat-container1 .bubble{overflow-wrap:anywhere;border:1px solid #0000;border-radius:16px;max-width:min(78%,640px);padding:11px 15px;font-size:14.5px;line-height:1.6}.chat-container1 .message-row.bot .bubble{background:var(--surface);border-color:var(--line);max-width:min(88%,68ch);color:var(--ink-body);box-shadow:var(--shadow-xs);border-bottom-left-radius:6px;padding:13px 17px}.chat-container1 .message-row.user .bubble{background:var(--user);color:var(--on-fill);box-shadow:var(--shadow-xs);white-space:pre-wrap;border-bottom-right-radius:6px}.chat-container1 .message-row.bot .bubble--error{background:var(--danger-wash);border-color:var(--danger-line);color:var(--danger-ink);box-shadow:none;align-items:flex-start;gap:10px;display:flex}.bubble-error-icon{flex-shrink:0;margin-top:4px}.chat-container1 .bubble--error .bubble-markdown,.chat-container1 .bubble--error .bubble-markdown strong{color:inherit}.bubble-plain{display:block}.bubble-attachments{flex-wrap:wrap;gap:8px;margin-top:8px;display:flex}.bubble-attachment-item{align-items:center;gap:8px;max-width:220px;padding:2px 0;display:inline-flex}.bubble-attachment-thumb{object-fit:cover;border:1px solid color-mix(in srgb, var(--on-fill) 40%, transparent);border-radius:8px;flex-shrink:0;width:30px;height:30px}.bubble-attachment-name{color:color-mix(in srgb, var(--on-fill) 90%, transparent);text-overflow:ellipsis;white-space:nowrap;font-size:12px;line-height:1.2;overflow:hidden}.bubble-markdown{min-width:0;font-size:14.5px;line-height:1.65}.bubble-markdown>:first-child{margin-top:0}.bubble-markdown p{margin:0 0 .75em}.bubble-markdown>:last-child{margin-bottom:0}.bubble-markdown h1,.bubble-markdown h2,.bubble-markdown h3,.bubble-markdown h4{letter-spacing:-.01em;color:var(--ink);margin:1.1em 0 .4em;font-weight:600;line-height:1.3}.bubble-markdown h1{font-size:1.2em}.bubble-markdown h2{font-size:1.1em}.bubble-markdown h3,.bubble-markdown h4{font-size:1em}.bubble-markdown ul,.bubble-markdown ol{margin:.2em 0 .8em 1.2em;padding:0}.bubble-markdown li{margin-bottom:.3em;padding-left:.15em}.bubble-markdown li::marker{color:var(--ink-ghost)}.bubble-markdown strong{color:var(--ink);font-weight:600}.bubble-markdown a{color:var(--primary);text-decoration:underline;-webkit-text-decoration-color:color-mix(in srgb, var(--primary) 40%, transparent);text-decoration-color:color-mix(in srgb, var(--primary) 40%, transparent);text-underline-offset:2px}.bubble-markdown a:hover{text-decoration-color:currentColor}.bubble-markdown code{background:var(--surface-sunken);border:1px solid var(--line-soft);border-radius:5px;padding:1px 5px;font-family:ui-monospace,SF Mono,Fira Code,monospace;font-size:.88em}.bubble-markdown pre{border-radius:var(--radius-md);background:var(--surface-sunken);border:1px solid var(--line-soft);margin:.4em 0 .8em;padding:10px 12px;overflow-x:auto}.bubble-markdown pre code{background:0 0;border:none;padding:0}.bubble-markdown blockquote{border-left:1px solid var(--line-control-hover);color:var(--ink-soft);margin:.4em 0 .8em;padding:2px 0 2px 12px}.bubble-markdown table{border-collapse:collapse;width:100%;margin:.4em 0 .8em;font-size:.93em}.bubble-markdown th,.bubble-markdown td{border-bottom:1px solid var(--line);text-align:left;padding:6px 10px}.bubble-markdown th{color:var(--ink);font-weight:600}.bubble-markdown hr{border:none;border-top:1px solid var(--line);margin:1em 0}.message-resources{border-top:1px solid var(--line-soft);margin-top:12px;padding-top:10px}.message-resources-title{color:var(--ink-soft);margin-bottom:8px;font-size:12px;font-weight:600}.message-resources-list{flex-wrap:wrap;gap:8px;display:flex}.message-resource-card{border-radius:var(--radius-lg);background:var(--surface-sunken);border:1px solid var(--line);justify-content:space-between;align-items:center;gap:12px;min-width:0;max-width:100%;padding:8px 8px 8px 12px;display:flex}.message-resource-card--video{cursor:pointer;text-align:left;width:200px;font:inherit;color:inherit;flex-direction:column;justify-content:flex-start;align-items:stretch;gap:8px;padding:6px 6px 8px;transition:background-color .15s,border-color .15s}.message-resource-card--video:hover{background:var(--accent-wash);border-color:var(--accent-wash-line)}.message-resource-card--video:focus-visible{outline:2px solid var(--primary-bright);outline-offset:2px}.resource-thumb-wrap{background:var(--sidebar);border-radius:8px;flex-shrink:0;width:100%;height:100px;position:relative;overflow:hidden}.resource-thumb{object-fit:cover;width:100%;height:100%;display:block}.resource-thumb-play{background:var(--scrim);justify-content:center;align-items:center;transition:background-color .15s;display:flex;position:absolute;inset:0}.resource-thumb-play svg{color:var(--on-fill);filter:drop-shadow(0 1px 2px var(--scrim-strong))}.message-resource-card--video:hover .resource-thumb-play{background:color-mix(in srgb, var(--primary-fill) 45%, transparent)}.message-resource-meta{flex-direction:column;gap:2px;min-width:0;padding:0 4px;display:flex}.message-resource-name{color:var(--ink);-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical;font-size:12.5px;font-weight:600;line-height:1.4;display:-webkit-box;overflow:hidden}.message-resource-doc{color:var(--ink-soft);text-overflow:ellipsis;white-space:nowrap;font-size:11.5px;overflow:hidden}.message-resource-actions{flex-shrink:0;align-items:center;display:flex}.message-resource-link{border-radius:var(--radius-sm);border:1px solid var(--line);background:var(--surface);color:var(--primary);justify-content:center;align-items:center;gap:5px;padding:6px 10px;font-size:12px;font-weight:600;text-decoration:none;transition:background-color .15s,border-color .15s;display:inline-flex}.message-resource-link:hover{background:var(--accent-wash);border-color:var(--accent-wash-line)}.message-resource-link:focus-visible{outline:2px solid var(--primary-bright);outline-offset:2px}.chat-container1 .typing{background:var(--surface);border:1px solid var(--line);color:var(--ink-ghost);box-shadow:var(--shadow-xs);border-radius:16px 16px 16px 6px;align-items:center;padding:4px 16px;display:inline-flex}.chat-container1 .input-area{background:var(--surface-sunken);flex-direction:column;align-items:center;padding:10px 24px 20px;display:flex}.chat-container1 .input-area>*{width:min(100%, var(--chat-measure))}.chat-container1 .input-box{width:min(100%, var(--chat-measure));border:1px solid var(--line-control);background:var(--surface);box-shadow:var(--shadow-card);border-radius:16px;align-items:center;gap:4px;padding:6px;transition:border-color .15s,box-shadow .15s;display:flex}.chat-container1.empty .input-box{box-shadow:var(--shadow-card-lg)}.chat-container1 .input-box:focus-within{border-color:var(--primary);box-shadow:0 0 0 3px var(--accent-ring), var(--shadow-card)}.chat-container1 .input-box input{min-width:0;font:inherit;color:var(--ink);background:0 0;border:none;outline:none;flex:1;padding:10px 6px;font-size:15px}.chat-container1 .input-box input::placeholder{color:var(--ink-ghost)}.input-box-attach{border-radius:11px;width:38px;height:38px}.input-box-attach svg{transform:rotate(90deg)}.input-box-send{border-radius:11px;height:38px;padding:0 16px}.attachments-preview{width:min(100%, var(--chat-measure,760px));flex-wrap:wrap;gap:8px;margin:0 0 10px;display:flex}.attachment-item{border-radius:var(--radius-lg);background:var(--surface);border:1px solid var(--line);width:fit-content;max-width:min(100%,290px);box-shadow:var(--shadow-xs);align-items:center;gap:10px;padding:6px 4px 6px 6px;display:flex}.attachment-thumb{object-fit:cover;border:1px solid var(--line);border-radius:8px;flex-shrink:0;width:40px;height:40px}.attachment-thumb-placeholder{color:var(--ink-ghost);background:var(--surface-sunken);justify-content:center;align-items:center;display:inline-flex}.attachment-meta{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.attachment-name{color:var(--ink);text-overflow:ellipsis;white-space:nowrap;font-size:12.5px;font-weight:600;overflow:hidden}.attachment-type{color:var(--ink-soft);font-size:11.5px}.attachment-error{width:min(100%, var(--chat-measure,760px));border-radius:var(--radius-md);border:1px solid var(--danger-line);background:var(--danger-wash);color:var(--danger-ink);align-items:center;gap:8px;margin:0 0 10px;padding:8px 12px;font-size:12.5px;font-weight:500;animation:.2s attachmentErrorIn;display:flex}@keyframes attachmentErrorIn{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}.chat-container1.dragging{background:var(--accent-wash)}.drag-overlay{background:color-mix(in srgb, var(--surface) 90%, transparent);border:2px dashed var(--primary);border-radius:var(--radius-2xl);text-align:center;z-index:10;pointer-events:none;color:var(--primary);justify-content:center;align-items:center;padding:20px;font-size:14px;font-weight:600;display:flex;position:absolute;inset:16px}.resource-modal-overlay{background:var(--scrim-strong);-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:9999;justify-content:center;align-items:center;padding:20px;animation:.18s overlayIn;display:flex;position:fixed;inset:0}@keyframes overlayIn{0%{opacity:0}to{opacity:1}}.resource-modal{background:var(--surface-overlay);width:min(1080px,94vw);max-height:94vh;box-shadow:var(--shadow-modal);border-radius:20px;flex-direction:column;animation:.2s modalIn;display:flex;overflow:hidden}@keyframes modalIn{0%{opacity:0;transform:scale(.97)translateY(8px)}to{opacity:1;transform:scale(1)translateY(0)}}.resource-modal-header{border-bottom:1px solid var(--line);background:var(--surface-overlay);justify-content:space-between;align-items:center;gap:12px;padding:16px 20px;display:flex}.resource-modal-header-text{flex-direction:column;gap:2px;min-width:0;display:flex}.resource-modal-title{color:var(--ink);text-overflow:ellipsis;white-space:nowrap;margin:0;font-size:15px;font-weight:700;overflow:hidden}.resource-modal-subtitle{color:var(--ink-ghost);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.resource-modal-header-actions{flex-shrink:0;align-items:center;gap:12px;display:flex}.resource-modal-zoom-controls{background:var(--surface-sunken);border-radius:999px;align-items:center;gap:4px;padding:4px;display:flex}.resource-modal-zoom-level{text-align:center;min-width:42px;color:var(--ink-label);font-size:12px;font-weight:600}.resource-modal-body{background:var(--ink);flex:1;justify-content:center;align-items:center;min-height:0;display:flex}.resource-modal-body.is-zoomed{align-items:flex-start;overflow:auto}.resource-modal-body.is-document{background:var(--surface-sunken);align-items:flex-start;padding:32px 20px;overflow:auto}.resource-modal-doc{background:var(--surface);width:min(760px,100%);box-shadow:var(--shadow-card-lg);color:var(--ink);border-radius:12px;margin:0 auto;padding:48px 56px;font-size:14px;line-height:1.7}.resource-modal-doc h1,.resource-modal-doc h2,.resource-modal-doc h3,.resource-modal-doc h4{margin:1.2em 0 .5em;font-weight:700;line-height:1.3}.resource-modal-doc h1:first-child,.resource-modal-doc h2:first-child,.resource-modal-doc h3:first-child{margin-top:0}.resource-modal-doc p{margin:0 0 1em}.resource-modal-doc ul,.resource-modal-doc ol{margin:0 0 1em 1.4em}.resource-modal-doc table{border-collapse:collapse;width:100%;margin:0 0 1em}.resource-modal-doc td,.resource-modal-doc th{border:1px solid var(--line);text-align:left;padding:6px 10px}.resource-modal-doc img{max-width:100%}.resource-modal-doc a{color:var(--primary)}.resource-modal-video{background:var(--ink);width:100%;max-height:85vh;display:block}.resource-modal-image{object-fit:contain;transform-origin:top;max-width:100%;max-height:85vh;transition:transform .15s;display:block}.resource-modal-image.is-pannable{cursor:grab;touch-action:none}.resource-modal-image.is-pannable.is-panning{cursor:grabbing;transition:none}.resource-modal-audio{width:100%;margin:40px 20px}.resource-modal-frame{background:var(--surface);border:none;width:100%;height:85vh}.resource-modal-fallback{color:var(--ink-soft);text-align:center;flex-direction:column;align-items:center;gap:12px;padding:48px 20px;display:flex}@media (width<=768px){.chat-container1 .messages{gap:12px;padding:16px 14px 12px}.chat-container1 .bubble,.chat-container1 .message-row.bot .bubble{max-width:92%;font-size:14px}.chat-container1 .input-area{padding:8px 10px 12px}.chat-container1 .input-box-send{padding:0 12px}.chat-container1 .input-box-send .btn-label{display:none}.message-resource-card--video{width:100%}}.sessions-container{flex-direction:column;flex:1;gap:10px;min-height:0;padding:14px 12px 12px;display:flex}.sidebar-title{letter-spacing:-.01em;color:var(--ink);padding:0 2px;font-size:15px;font-weight:600}.new-chat-button{justify-content:flex-start}.new-chat-button .btn-label{flex:1;justify-content:space-between;align-items:center;gap:8px;display:flex}.new-chat-shortcut{color:var(--ink-soft);background:var(--surface-sunken);border:1px solid var(--line);border-radius:5px;padding:3px 6px;font-family:inherit;font-size:11px;font-weight:500}.sessions{border-top:1px solid var(--line-soft);flex-direction:column;flex:1;gap:2px;min-height:0;margin:4px -4px 0;padding:10px 4px 0;display:flex;overflow-y:auto}.session{cursor:pointer;border-radius:var(--radius-lg);background:0 0;padding:9px 44px 9px 12px;transition:background-color .15s;position:relative}.session:hover{background:var(--hover-tint)}.session:active{background:var(--press-tint)}.session:focus-visible{outline:2px solid var(--primary-bright);outline-offset:-2px}.session.active{background:var(--accent-wash)}.session-title{color:var(--ink-body);text-overflow:ellipsis;white-space:nowrap;font-size:13.5px;font-weight:500;line-height:1.4;overflow:hidden}.session.active .session-title{color:var(--accent-ink);font-weight:600}.session-date{color:var(--ink-soft);font-variant-numeric:tabular-nums;margin-top:1px;font-size:11.5px}.session.active .session-date{color:var(--ai-ink-muted)}.session-delete{opacity:0;width:30px;height:30px;transition:opacity .15s,background-color .15s,color .15s;position:absolute;top:50%;right:6px;transform:translateY(-50%)}.session:hover .session-delete,.session:focus-within .session-delete,.session-delete:disabled{opacity:1}.session .session-delete:hover:not(:disabled){background:var(--danger-wash);color:var(--danger-ink)}@media (hover:none){.session-delete{opacity:1}}.sessions-empty{color:var(--ink-soft);text-align:center;padding:18px 12px;font-size:12.5px;line-height:1.5}.ke-row{width:100%}.ke-card{background:var(--surface);border:1px solid var(--line);width:min(100%,560px);box-shadow:var(--shadow-xs);border-radius:16px;flex-direction:column;gap:6px;padding:14px 16px;transition:opacity .2s,border-color .2s;display:flex}.ke-card--pending{border-color:var(--accent-wash-line);box-shadow:var(--shadow-card)}.ke-card--rejected{opacity:.6}.ke-header{flex-wrap:wrap;align-items:center;gap:6px;margin-bottom:2px;display:flex}.ke-type-badge,.ke-status-badge{border-radius:var(--radius-pill);border:1px solid #0000;align-items:center;gap:5px;padding:3px 9px;font-size:11.5px;font-weight:600;line-height:1.3;display:inline-flex}.ke-type-badge--new{background:var(--accent-wash);color:var(--accent-ink);border-color:var(--accent-wash-line)}.ke-type-badge--clarification{background:var(--tone-neutral-wash);color:var(--tone-neutral-ink);border-color:var(--tone-neutral-line)}.ke-type-badge--correction{background:var(--warn-wash);color:var(--warn-ink);border-color:var(--warn-line)}.ke-status-badge--pending{color:var(--ink-soft)}.ke-status-badge--pending:before{content:"";background:var(--warn-ink);border-radius:50%;width:6px;height:6px}.ke-status-badge--confirmed{background:var(--ok-wash);color:var(--ok-ink);border-color:var(--ok-line)}.ke-status-badge--rejected{background:var(--tone-neutral-wash);color:var(--ink-soft);border-color:var(--tone-neutral-line)}.ke-title{color:var(--ink);font-size:14.5px;font-weight:600;line-height:1.4}.ke-content{color:var(--ink-label);font-size:13.5px;line-height:1.6}.ke-actions{gap:8px;margin-top:8px;display:flex}.main-layout{background:var(--bg);flex-direction:column;width:100%;height:100%;display:flex;overflow:hidden}.main-body{scrollbar-gutter:stable;flex:1;padding:24px;overflow-y:auto}.main-body::-webkit-scrollbar{width:8px}.main-body::-webkit-scrollbar-track{background:0 0}.main-body::-webkit-scrollbar-thumb{background:var(--scrollbar-thumb);border-radius:4px}.main-body::-webkit-scrollbar-thumb:hover{background:var(--scrollbar-thumb-hover)}@media (width<=768px){.main-body{padding:16px}}.outbox-region{z-index:290;pointer-events:none;flex-direction:column;gap:8px;width:min(360px,100vw - 40px);display:flex;position:fixed;bottom:20px;left:20px}.outbox-chip{border-radius:var(--radius-pill);border:1px solid var(--line);background:var(--surface);max-width:100%;box-shadow:var(--shadow-popover);color:var(--ink-soft);pointer-events:auto;align-self:flex-start;align-items:center;gap:8px;padding:7px 12px;font-size:12px;display:flex}.outbox-chip-text{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.outbox-chip-dots{flex-shrink:0;align-items:center;gap:3px;display:inline-flex}.outbox-chip-dots i{background:currentColor;border-radius:50%;width:4px;height:4px;animation:1.2s ease-in-out infinite outbox-dot-bounce}@keyframes outbox-dot-bounce{0%,60%,to{opacity:.4;transform:translateY(0)}30%{opacity:1;transform:translateY(-3px)}}.outbox-chip-dots i:nth-child(2){animation-delay:.15s}.outbox-chip-dots i:nth-child(3){animation-delay:.3s}@media (prefers-reduced-motion:reduce){.outbox-chip-dots i{opacity:.55;animation:none}}.outbox-card{border-radius:var(--radius-lg);border:1px solid var(--danger-line);background:var(--danger-wash);color:var(--danger-ink);box-shadow:var(--shadow-popover);pointer-events:auto;gap:6px;padding:12px 14px;display:grid}.outbox-card-head{align-items:center;gap:7px;font-size:12.5px;font-weight:600;display:flex}.outbox-card-title{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.outbox-card-error{margin:0;font-size:12px;line-height:1.45}.outbox-card-actions{gap:12px;margin-top:2px;display:flex}.outbox-action{font:inherit;color:var(--danger-ink);cursor:pointer;background:0 0;border:none;padding:0;font-size:12px;font-weight:600;text-decoration:underline}.outbox-action:hover{text-decoration:none}.outbox-action.is-quiet{opacity:.75;font-weight:500}@media (width<=640px){.outbox-region{width:auto;left:12px;right:12px}}.sidebar{background:var(--surface);border-right:1px solid var(--line);z-index:110;width:240px;height:100%;box-shadow:var(--shadow-xs);visibility:hidden;will-change:transform;flex-direction:column;padding:0;transition:transform .28s cubic-bezier(.4,0,.2,1);display:flex;position:absolute;top:0;bottom:0;left:0;transform:translate(-100%)}.sidebar.open{visibility:visible;box-shadow:var(--shadow-card);transform:translate(0)}.sidebar-backdrop{background:var(--scrim);z-index:109;position:absolute;inset:0}.sidebar-header{border-bottom:1px solid var(--line);flex-shrink:0;justify-content:space-between;align-items:center;gap:12px;min-height:64px;padding:0 12px 0 20px;display:flex}.sidebar-logo{color:var(--ink);white-space:nowrap;align-items:center;gap:10px;margin:0;font-size:18px;font-weight:700;display:flex}.sidebar-logo-icon{flex-shrink:0;width:auto;height:32px;display:block}.sidebar-close-btn.btn-icon{width:36px;height:36px}.sidebar-close-btn .btn-icon-slot{font-size:20px}.sidebar-nav{flex-direction:column;flex:1;gap:4px;padding:16px 8px;display:flex;overflow-y:auto}.sidebar-nav::-webkit-scrollbar{width:6px}.sidebar-nav::-webkit-scrollbar-track{background:0 0}.sidebar-nav::-webkit-scrollbar-thumb{background:var(--line-control);border-radius:3px}.sidebar-nav::-webkit-scrollbar-thumb:hover{background:var(--line-control-hover)}.nav-item{cursor:pointer;border-radius:var(--radius-sm,7px);color:var(--ink-soft);white-space:nowrap;background:0 0;border:none;align-items:center;gap:12px;padding:10px 12px;font-size:14px;font-weight:500;transition:background-color .2s,color .2s;display:flex;position:relative}.nav-item:hover{background:var(--surface-sunken);color:var(--ink)}.nav-item.active{background:var(--accent-wash);color:var(--primary);font-weight:600}.nav-icon{flex-shrink:0;justify-content:center;align-items:center;min-width:24px;font-size:18px;display:flex}.nav-label{text-align:left;text-overflow:ellipsis;flex:1;overflow:hidden}.nav-group{flex-direction:column;gap:4px;margin-top:16px;display:flex}.nav-group-label{text-transform:uppercase;letter-spacing:.05em;color:var(--ink-ghost);padding:0 12px 4px;font-size:11px;font-weight:700}@media (width<=768px){.sidebar{width:260px}}._loader_16png_1{width:50px;height:50px;animation:1s infinite _rotate_16png_1}._loader_16png_1:before,._loader_16png_1:after{content:"";border-radius:50%;width:20px;height:20px;display:block}._loader_16png_1:before{background-color:var(--loader-accent);box-shadow:30px 0 0 var(--loader-primary);margin-bottom:10px;animation:1s infinite _ball1_16png_1}._loader_16png_1:after{background-color:var(--loader-primary);box-shadow:30px 0 0 var(--loader-accent);animation:1s infinite _ball2_16png_1}@keyframes _rotate_16png_1{0%{transform:rotate(0)scale(.8)}50%{transform:rotate(360deg)scale(1.2)}to{transform:rotate(720deg)scale(.8)}}@keyframes _ball1_16png_1{0%{box-shadow:30px 0 0 var(--loader-primary)}50%{box-shadow:0 0 0 var(--loader-primary);margin-bottom:0;transform:translate(15px,15px)}to{box-shadow:30px 0 0 var(--loader-primary);margin-bottom:10px}}@keyframes _ball2_16png_1{0%{box-shadow:30px 0 0 var(--loader-accent)}50%{box-shadow:0 0 0 var(--loader-accent);margin-top:-20px;transform:translate(15px,15px)}to{box-shadow:30px 0 0 var(--loader-accent);margin-top:0}}.cases-container{gap:24px;max-width:1100px;margin:0 auto;display:grid}.cases-detail-container{gap:20px;max-width:1000px;margin:0 auto;display:grid}.cases-head{flex-wrap:wrap;justify-content:space-between;align-items:flex-end;gap:16px;display:flex}.cases-head-title{letter-spacing:-.4px;color:var(--ink);margin:0;font-size:22px;font-weight:700}.cases-head-subtitle{color:var(--ink-soft);margin:2px 0 0;font-size:13px;animation:.2s cases-fade-in}.cases-stagebar-shapes,.cases-stageboard-card.active{--stage-grad-sink:var(--ink);--stage-grad-from:var(--stage-fill);--stage-grad-to:color-mix(in oklch, var(--stage-fill) 72%, var(--stage-grad-sink))}:root[data-theme=dark] .cases-stagebar-shapes,:root[data-theme=dark] .cases-stageboard-card.active{--stage-grad-sink:var(--bg)}@supports (color:oklch(from red l c h)){.cases-stagebar-shapes,.cases-stageboard-card.active{--stage-grad-from:oklch(from var(--stage-fill) calc(l * 1.03) calc(c * .97) h);--stage-grad-to:oklch(from var(--stage-fill) calc(l * .72) calc(c * 1.05) calc(h - 12))}}.cases-stageboard{background:var(--bg);border-bottom:1px solid var(--line);margin:-24px -24px 22px;padding:18px 24px 20px}.cases-stageboard-inner{grid-template-columns:repeat(6,minmax(0,1fr));gap:10px;max-width:1100px;margin:0 auto;display:grid}.cases-stageboard-card{border:1px solid var(--line);border-radius:var(--radius-lg);background:var(--surface);min-width:0;box-shadow:var(--shadow-card);font:inherit;font-family:var(--font-display);text-align:left;color:var(--ink);cursor:pointer;align-items:center;gap:12px;padding:14px 15px;transition:border-color .16s,box-shadow .16s,transform .16s,background-color .16s,color .16s;display:flex}.cases-stageboard-card:hover:not(.active){border-color:color-mix(in srgb, var(--stage-color) 38%, var(--line));box-shadow:var(--shadow-card-lg);transform:translateY(-1px)}.cases-stageboard-card:focus-visible{outline:2px solid var(--primary);outline-offset:2px}.cases-stageboard-card.active{background:linear-gradient(135deg, var(--stage-grad-from), var(--stage-grad-to));border-color:var(--stage-grad-to);color:var(--on-fill);box-shadow:0 6px 16px color-mix(in srgb, var(--stage-fill) 28%, transparent)}:root[data-theme=dark] .cases-stageboard-card.active{border-color:var(--stage-fill);box-shadow:var(--shadow-card)}.cases-stageboard-icon{width:17px;height:17px;color:var(--stage-color);flex-shrink:0;transition:color .16s}.cases-stageboard-card.active .cases-stageboard-icon{color:var(--on-fill)}.cases-stageboard-text{flex-direction:column;gap:2px;min-width:0;display:flex}.cases-stageboard-label,.cases-stageboard-count{white-space:nowrap;text-overflow:ellipsis;min-width:0;display:block;overflow:hidden}.cases-stageboard-label{letter-spacing:-.15px;font-size:14px;font-weight:700}.cases-stageboard-count{color:var(--ink-soft);font-variant-numeric:tabular-nums;font-size:12.5px;font-weight:500;animation:.2s cases-fade-in}.cases-stageboard-card.active .cases-stageboard-count{color:var(--on-fill)}.cases-stageboard-card .cases-stageboard-count.is-pending{border-radius:var(--radius-pill);background:var(--stage-wash);align-self:flex-start;width:64px;height:8px;margin:4px 0;animation:1.1s ease-in-out infinite cases-count-pulse}.cases-stageboard-card.active .cases-stageboard-count.is-pending{background:color-mix(in srgb, var(--on-fill) 40%, transparent)}@media (width<=1060px){.cases-stageboard-inner{grid-template-columns:repeat(3,minmax(0,1fr))}}@media (width<=768px){.cases-stageboard{margin:-16px -16px 18px;padding:14px 16px 16px}.cases-stageboard-inner{grid-template-columns:repeat(2,minmax(0,1fr))}}.cases-stagebar{background:var(--surface);margin:-24px -24px 24px}.cases-stagebar-track{height:76px;position:relative;container-type:inline-size}.cases-stagebar-shapes{pointer-events:none;width:100%;height:100%;position:absolute;inset:0}.cases-stagebar-grad-from{stop-color:var(--stage-grad-from)}.cases-stagebar-grad-to{stop-color:var(--stage-grad-to)}.cases-stagebar-shape{stroke:var(--line);stroke-width:1.5px;transition:fill .16s,stroke .16s}.cases-stagebar-shape:not(.active){fill:var(--surface)}.cases-stagebar-shape.is-hover{fill:var(--surface-sunken)}.cases-stagebar-shape.active{stroke:var(--stage-grad-to)}.cases-stagebar-overlay{grid-template-columns:repeat(var(--stage-count,6), minmax(0, 1fr));display:grid;position:absolute;inset:0}.cases-stagebar-segment{box-sizing:border-box;min-width:0;height:100%;font:inherit;font-family:var(--font-display);text-align:left;white-space:nowrap;cursor:pointer;background:0 0;border:none;align-items:center;gap:12px;padding:0 1.8cqw 0 4.017cqw;display:flex;overflow:hidden}.cases-stagebar-segment:first-child{padding-left:1.663cqw}.cases-stagebar-segment:last-child{padding-right:1.663cqw}.cases-stagebar-segment:focus-visible{outline:2px solid var(--primary);outline-offset:-5px;border-radius:var(--radius-sm)}.cases-stagebar-icon{stroke-width:1.75px;width:19px;height:19px;color:var(--stage-color);flex-shrink:0}.cases-stagebar-segment.active .cases-stagebar-icon{color:var(--on-fill)}.cases-stagebar-text{flex-direction:column;gap:1px;min-width:0;display:flex}.cases-stagebar-label,.cases-stagebar-count{white-space:nowrap;text-overflow:ellipsis;min-width:0;display:block;overflow:hidden}.cases-stagebar-label{letter-spacing:-.15px;color:var(--ink-body);font-size:14.5px;font-weight:700}.cases-stagebar-segment.active .cases-stagebar-label{color:var(--on-fill);font-size:15px}.cases-stagebar-count{color:var(--ink-soft);font-variant-numeric:tabular-nums;font-size:12px;font-weight:500;animation:.2s cases-fade-in}.cases-stagebar-count-short{display:none}.cases-stagebar-segment.active .cases-stagebar-count{color:color-mix(in srgb, var(--on-fill) 92%, transparent)}.cases-stagebar-segment .cases-stagebar-count.is-pending{border-radius:var(--radius-pill);background:var(--stage-wash);align-self:flex-start;width:60px;height:8px;margin:4px 0;animation:1.1s ease-in-out infinite cases-count-pulse}.cases-stagebar-segment.active .cases-stagebar-count.is-pending{background:color-mix(in srgb, var(--on-fill) 40%, transparent)}@media (width<=1000px){.cases-stagebar-segment{gap:7px;padding:0 1.2cqw 0 2.8cqw}.cases-stagebar-segment:first-child{padding-left:1.2cqw}.cases-stagebar-segment:last-child{padding-right:1.2cqw}.cases-stagebar-icon{width:16px;height:16px}.cases-stagebar-text{gap:2px}.cases-stagebar-label{letter-spacing:normal;font-size:13px}.cases-stagebar-segment.active .cases-stagebar-label{font-size:13.5px}.cases-stagebar-count{font-size:11px}.cases-stagebar-count-full{display:none}.cases-stagebar-count-short{display:inline}}@media (width<=780px){.cases-stagebar-segment{gap:5px;padding:0 1cqw 0 2.4cqw}.cases-stagebar-segment:first-child{padding-left:1cqw}.cases-stagebar-segment:last-child{padding-right:1cqw}.cases-stagebar-icon{width:14px;height:14px}.cases-stagebar-label{font-size:11.5px}.cases-stagebar-segment.active .cases-stagebar-label{font-size:12px}.cases-stagebar-count{font-size:10px}}@media (width<=740px){.cases-stagebar{scrollbar-width:none;overflow-x:auto}.cases-stagebar::-webkit-scrollbar{display:none}.cases-stagebar-track{min-width:740px}}@media (width<=768px){.cases-stagebar{margin:-16px -16px 18px}}.cases-filters{border-bottom:1px solid var(--line);flex-direction:column;gap:12px;padding-bottom:12px;display:flex}@keyframes cases-count-pulse{0%,to{opacity:1}50%{opacity:.3}}.cases-filters-end{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:10px 12px;display:flex}.cases-filters-controls{flex-shrink:0;align-items:center;gap:8px;display:flex}.cases-search{flex:200px;min-width:160px;max-width:260px;position:relative}.cases-search-icon{width:16px;height:16px;color:var(--ink-soft);pointer-events:none;position:absolute;top:50%;left:12px;transform:translateY(-50%)}.cases-search-input{box-sizing:border-box;border:1px solid var(--line-control);border-radius:var(--radius-md);width:100%;height:40px;color:var(--ink);background:var(--surface);padding:0 16px;font-family:inherit;font-size:13.5px;transition:border-color .15s,box-shadow .15s}.cases-search-input.has-icon{padding-left:36px}.cases-search-input:hover{border-color:var(--line-control-hover)}.cases-search-input:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--accent-ring);background:var(--surface);outline:none}.cases-search-input[readonly],.cases-search-input[readonly]:hover,.cases-search-input[readonly]:focus{border-color:var(--line-control);box-shadow:none;background:var(--surface-sunken);cursor:default}.cases-select{box-sizing:border-box;border:1px solid var(--line-control);border-radius:var(--radius-md);height:40px;color:var(--ink);background:var(--surface);cursor:pointer;padding:0 14px;font-family:inherit;font-size:13.5px;font-weight:500;transition:border-color .15s,box-shadow .15s}.cases-select:hover{border-color:var(--line-control-hover)}.cases-select:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--accent-ring);outline:none}.cases-sort{position:relative}.cases-sort .cases-select{appearance:none;cursor:pointer;min-width:190px;padding-right:36px}.cases-sort .cases-select:hover{border-color:var(--primary)}.cases-sort-chevron{width:14px;height:14px;color:var(--ink-soft);pointer-events:none;transition:color .15s;position:absolute;top:50%;right:13px;transform:translateY(-50%)}.cases-sort .cases-select:hover~.cases-sort-chevron,.cases-sort .cases-select:focus~.cases-sort-chevron{color:var(--primary)}.cases-assignee-filter .cases-select{min-width:150px}.cases-loading,.cases-error-state,.cases-empty-state{border:1px dashed var(--line-control-hover);text-align:center;min-height:170px;color:var(--ink-soft);border-radius:12px;flex-direction:column;justify-content:center;align-items:center;gap:10px;padding:24px;display:flex}.cases-list-foot{text-align:center;flex-direction:column;align-items:center;gap:10px;padding-top:14px;display:flex}.cases-list-foot-scope{color:var(--ink-soft);max-width:60ch;margin:0;font-size:12.5px;line-height:1.5}.cases-list-foot-error{color:var(--danger-ink);margin:0;font-size:12.5px}.cases-sr-only{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.ticket-number-copy{min-width:0;max-width:100%;font:inherit;color:inherit;text-align:left;cursor:pointer;background:0 0;border:none;align-items:center;gap:4px;padding:0;display:inline-flex}.ticket-number-copy:hover{text-underline-offset:3px;text-decoration:underline}.ticket-number-copy:focus-visible{outline:2px solid var(--primary);outline-offset:2px;border-radius:var(--radius-sm)}.ticket-number-copy-value{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.ticket-number-copy-check{width:11px;height:11px;color:var(--ok-mark);flex-shrink:0;animation:.12s ticket-number-copied}@keyframes ticket-number-copied{0%{opacity:0;transform:scale(.7)}}.cases-empty-icon{font-size:40px}.cases-empty-title{color:var(--ink);margin:0;font-size:16px;font-weight:600}.cases-empty-hint{max-width:420px;margin:0;font-size:13px}.cases-list{border:1px solid var(--line);border-radius:var(--radius-lg);background:var(--surface);box-shadow:var(--shadow-card);overflow:hidden}.tickets-row+.tickets-row{border-top:1px solid var(--line-soft)}.tickets-row{align-items:center;gap:12px;padding:12px 16px;transition:background-color .12s;animation:.22s backwards cases-row-in;display:flex;position:relative}.tickets-row:first-child{animation-delay:0s}.tickets-row:nth-child(2){animation-delay:20ms}.tickets-row:nth-child(3){animation-delay:40ms}.tickets-row:nth-child(4){animation-delay:60ms}.tickets-row:nth-child(5){animation-delay:80ms}.tickets-row:nth-child(6){animation-delay:.1s}.tickets-row:nth-child(7){animation-delay:.12s}.tickets-row:nth-child(8){animation-delay:.14s}.tickets-row:hover{background:var(--surface-raised)}.tickets-row-pending{opacity:.75;cursor:default}.tickets-row-pending:hover{background:0 0}.tickets-row-pending.is-failed{opacity:1;background:var(--danger-wash)}.tickets-row-pending.is-failed .tickets-row-meta{flex-wrap:wrap}.tickets-row-pending-error{color:var(--danger-ink);white-space:normal;align-items:center;gap:5px;display:inline-flex;overflow:visible}.tickets-row-pending-action{font:inherit;color:var(--danger-ink);cursor:pointer;background:0 0;border:none;flex-shrink:0;padding:0;font-weight:600;text-decoration:underline}.tickets-row-pending-action:hover{text-decoration:none}.tickets-row-pending-action.is-quiet{color:var(--ink-soft);font-weight:500}.tickets-row-pending-badge{background:var(--line-soft);color:var(--ink-soft)}.tickets-row-pending.is-failed .tickets-row-pending-badge{background:var(--danger-line);color:var(--danger-ink)}.cases-pulse.cases-pulse-inline{gap:3px}.cases-pulse.cases-pulse-inline i{background:currentColor;width:4px;height:4px}.tickets-row-trigger{width:100%;font:inherit;color:inherit;cursor:pointer;background:0 0;border:none;padding:0;position:absolute;inset:0}.tickets-row-trigger:focus-visible{outline:2px solid var(--primary);outline-offset:-2px}.tickets-row-id{flex:none;align-items:center;gap:6px;width:88px;display:flex}.tickets-slot{flex:none;align-items:center;display:flex}.tickets-slot-prio{width:84px}.tickets-slot-status{width:172px}.tickets-slot-owner{justify-content:flex-end;width:26px}.tickets-row-body{flex:auto;gap:3px;min-width:0;display:grid}.tickets-row-subject{color:var(--ink);text-overflow:ellipsis;white-space:nowrap;font-size:14px;font-weight:600;line-height:1.4;overflow:hidden}.tickets-row-meta{min-width:0;color:var(--ink-soft);align-items:center;gap:7px;font-size:12px;display:flex}.tickets-row-meta>span{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.tickets-row-sep{color:var(--line-control-hover)}.tickets-row-source{border:1px solid var(--line-control);border-radius:var(--radius-sm);letter-spacing:.02em;color:var(--ink-soft);flex-shrink:0;padding:1px 4px;font-size:10px;font-weight:600;line-height:1.5}.tickets-row-num{z-index:1;flex-shrink:0;font-family:ui-monospace,SF Mono,Fira Code,monospace;font-size:11.5px;font-weight:700;position:relative}.tickets-row-prio{white-space:nowrap;color:var(--ink-soft);align-items:center;gap:5px;font-size:12px;font-weight:600;display:inline-flex}.tickets-row-prio:before{content:"";border-radius:var(--radius-pill);background:currentColor;flex-shrink:0;width:6px;height:6px}.tickets-row-prio-rank-1{color:var(--danger-ink)}.tickets-row-prio-rank-2{color:var(--warn-ink)}.tickets-owner{border-radius:var(--radius-pill);background:var(--accent-wash);width:26px;height:26px;color:var(--accent-ink);flex-shrink:0;justify-content:center;align-items:center;font-size:10.5px;font-weight:700;display:inline-flex}.tickets-row-chevron{width:16px;height:16px;color:var(--line-control-hover);flex-shrink:0;transition:color .15s}.tickets-row:hover .tickets-row-chevron{color:var(--ink-soft)}.cases-card-id{color:var(--ink-soft);flex-shrink:0;font-family:ui-monospace,SF Mono,Fira Code,monospace;font-size:11px;font-weight:700}.cases-card-badges{flex-wrap:wrap;gap:6px;display:flex}.cases-badge{white-space:nowrap;border-radius:999px;padding:3px 9px;font-size:11px;font-weight:600}.cases-badge.status-open{background:var(--tone-purple-wash);color:var(--tone-purple-ink);border:1px solid var(--tone-purple-line)}.cases-badge.status-resolved{background:var(--accent-wash);color:var(--accent-ink);border:1px solid var(--accent-wash-line)}.cases-badge.status-escalated{background:var(--warn-wash);color:var(--warn-ink);border:1px solid var(--warn-line)}.cases-badge.status-abandoned{background:var(--surface-sunken);color:var(--ink-soft);border:1px solid var(--line)}.cases-badge.resolution-ai_resolved{background:var(--tone-teal-wash);color:var(--tone-teal-ink);border:1px solid var(--tone-teal-line)}.cases-badge.resolution-human_resolved{background:var(--accent-wash);color:var(--accent-ink);border:1px solid var(--accent-wash-line)}.cases-badge.resolution-customer_abandoned{background:var(--surface-sunken);color:var(--ink-soft);border:1px solid var(--line)}.cases-badge.resolution-duplicate{background:var(--tone-indigo-wash);color:var(--tone-indigo-ink);border:1px solid var(--tone-indigo-line)}.cases-badge.resolution-spam,.cases-badge.escalated{background:var(--danger-wash);color:var(--danger-ink);border:1px solid var(--danger-line)}.cases-detail-header{border:1px solid var(--line);background:var(--surface);box-shadow:var(--shadow-xs);border-radius:12px;gap:12px;padding:18px 20px;display:grid}.cases-detail-heading{gap:8px;display:grid}.cases-meta-grid{border:1px solid var(--line);background:var(--surface);box-shadow:var(--shadow-xs);border-radius:12px;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;padding:16px 20px;display:grid}.cases-meta-item{gap:4px;display:grid}.cases-meta-label{color:var(--ink-soft);text-transform:uppercase;letter-spacing:.05em;font-size:11px;font-weight:700}.cases-meta-value{color:var(--ink);font-size:13px;font-weight:500}.cases-meta-value-code{color:var(--ink);background:var(--bg);border-radius:6px;width:fit-content;padding:3px 7px;font-family:ui-monospace,SF Mono,Fira Code,monospace;font-size:12px}.cases-section-title{color:var(--ink);margin:0 0 12px;font-size:14px;font-weight:700}.cases-detail-columns{grid-template-columns:1.6fr 1fr;align-items:start;gap:16px;display:grid}.cases-transcript-section,.cases-timeline-section{border:1px solid var(--line);background:var(--surface);box-shadow:var(--shadow-xs);border-radius:12px;padding:16px 18px}.cases-transcript{gap:10px;max-height:480px;display:grid;overflow-y:auto}.cases-message{border:1px solid var(--line);background:var(--surface-sunken);border-radius:10px;padding:10px 12px}.cases-message-user{background:var(--accent-wash);border-color:var(--accent-wash-line)}.cases-message-bot{background:var(--surface-sunken);border-color:var(--line)}.cases-message-human_agent{background:var(--accent-wash);border-color:var(--accent-wash-line)}.cases-message-header{justify-content:space-between;align-items:center;gap:8px;margin-bottom:4px;display:flex}.cases-message-role{color:var(--ink-soft);text-transform:uppercase;letter-spacing:.04em;font-size:11px;font-weight:700}.cases-message-time{color:var(--ink-soft);font-size:11px}.cases-message-content{color:var(--ink);white-space:pre-wrap;word-break:break-word;margin:0;font-size:13px;line-height:1.5}.cases-timeline{gap:16px;margin:0;padding:0;list-style:none;display:grid}.cases-timeline-item{gap:10px;display:flex;position:relative}.cases-timeline-item:not(:last-child):before{content:"";background:var(--line);width:1px;position:absolute;top:14px;bottom:-16px;left:4px}.cases-timeline-dot{background:var(--ink-ghost);border-radius:999px;flex-shrink:0;width:9px;height:9px;margin-top:4px}.cases-timeline-item.status-escalated .cases-timeline-dot{background:var(--warn-ink)}.cases-timeline-item.status-resolved .cases-timeline-dot{background:var(--primary)}.cases-timeline-item.status-abandoned .cases-timeline-dot{background:var(--danger)}.cases-timeline-content{gap:2px;display:grid}.cases-timeline-description{color:var(--ink);font-size:13px;font-weight:500}.cases-timeline-meta{color:var(--ink-soft);font-size:11px}@media (width<=900px){.cases-meta-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.cases-detail-columns{grid-template-columns:1fr}}@media (width<=640px){.cases-meta-grid{grid-template-columns:1fr}}.ticket-detail-card{background:var(--surface);border:1px solid var(--line);box-shadow:var(--shadow-xs);border-radius:16px;gap:16px;padding:20px;font-family:Inter,Space Grotesk,sans-serif;display:grid}.ticket-detail-card-header{justify-content:space-between;align-items:center;gap:12px;display:flex}.ticket-number-copy.ticket-detail-header-ticket{color:var(--ink-soft);font-size:13px;font-weight:700}.ticket-detail-header-ticket:hover{color:var(--ink-label)}.ticket-detail-field{gap:4px;min-width:0;display:grid}.ticket-detail-field-end{text-align:right;justify-items:end}.ticket-detail-label{letter-spacing:.05em;text-transform:uppercase;color:var(--ink-soft);font-size:11px;font-weight:600}.ticket-detail-value{color:var(--ink-body);text-overflow:ellipsis;white-space:nowrap;font-size:13px;font-weight:500;line-height:1.4;overflow:hidden}.ticket-detail-row{justify-content:space-between;gap:16px;display:flex}.ticket-detail-row .ticket-detail-value{white-space:normal;text-overflow:clip;overflow-wrap:break-word;overflow:visible}.ticket-detail-grid-2x2{grid-template-columns:1fr 1fr;gap:12px 16px;display:grid}.ticket-detail-grid-2x2 .ticket-detail-value{white-space:normal;text-overflow:clip;overflow-wrap:break-word;overflow:visible}.ticket-detail-criticality-pill{border-radius:999px;align-items:center;gap:6px;padding:3px 10px;font-size:13px;font-weight:500;line-height:1.4;display:inline-flex}.ticket-detail-criticality-dot{background:currentColor;border-radius:999px;flex-shrink:0;width:6px;height:6px}.ticket-detail-criticality-pill--critical{background:var(--danger-wash);color:var(--danger-ink)}.ticket-detail-criticality-pill--high{background:var(--tone-orange-wash);color:var(--tone-orange-ink)}.ticket-detail-criticality-pill--medium{background:var(--tone-amber-wash);color:var(--tone-amber-ink)}.ticket-detail-criticality-pill--low,.ticket-detail-criticality-pill--neutral{background:var(--tone-neutral-wash);color:var(--tone-neutral-ink)}.ticket-detail-assignee{position:relative}.ticket-detail-assignee-row{width:calc(100% + 16px);font:inherit;text-align:left;cursor:pointer;background:0 0;border:none;border-radius:10px;align-items:center;gap:12px;margin:0 -8px;padding:8px;transition:background-color .12s;display:flex}.ticket-detail-assignee-row:hover:not(:disabled){background:var(--surface-sunken)}.ticket-detail-assignee-row:disabled{cursor:default}.ticket-detail-assignee-row.is-assigning{opacity:.7}.ticket-detail-assignee-spinner{border:2px solid var(--line-control);border-top-color:var(--ink-soft);border-radius:50%;width:14px;height:14px;animation:.6s linear infinite ticket-assignee-spin}@keyframes ticket-assignee-spin{to{transform:rotate(360deg)}}.ticket-detail-assignee-caption .ticket-detail-assignee-spinner{vertical-align:-1px;border-width:1.5px;width:9px;height:9px;margin-left:5px;display:inline-block}@media (prefers-reduced-motion:reduce){.ticket-detail-assignee-spinner{animation:none}}.ticket-detail-assignee-text{flex:auto;gap:2px;min-width:0;display:grid}.ticket-detail-assignee-name{color:var(--ink-body);text-overflow:ellipsis;white-space:nowrap;font-size:13px;font-weight:500;line-height:1.4;overflow:hidden}.ticket-detail-assignee-name-empty{color:var(--ink-soft)}.ticket-detail-assignee-caption{color:var(--ink-soft);font-size:12px}.ticket-detail-assignee-chevron{width:16px;height:16px;color:var(--ink-soft);flex-shrink:0}.ticket-detail-avatar{background:var(--tone-terracotta-wash);width:32px;height:32px;color:var(--tone-terracotta-ink);border-radius:999px;flex-shrink:0;justify-content:center;align-items:center;font-size:12px;font-weight:700;display:inline-flex}.ticket-detail-avatar-empty{background:var(--tone-neutral-wash);color:var(--ink-soft)}.ticket-detail-avatar-empty svg{width:16px;height:16px}.ticket-detail-avatar-sm{width:28px;height:28px;font-size:11px}.ticket-detail-assign-dropdown{background:var(--surface-overlay);border:1px solid var(--line);box-shadow:var(--shadow-card);z-index:30;border-radius:10px;gap:2px;max-height:240px;padding:6px;display:grid;overflow-y:auto}.ticket-detail-assign-search{align-items:center;margin-bottom:4px;display:flex;position:relative}.ticket-detail-assign-search-icon{width:14px;height:14px;color:var(--ink-soft);pointer-events:none;position:absolute;left:8px}.ticket-detail-assign-search-input{border:1px solid var(--line);width:100%;font:inherit;color:var(--ink-body);background:var(--surface-raised);border-radius:8px;padding:6px 8px 6px 28px;font-size:13px}.ticket-detail-assign-search-input:focus{border-color:var(--line-control-hover);background:var(--surface-overlay);outline:none}.ticket-detail-assign-option{font:inherit;color:var(--ink-body);text-align:left;cursor:pointer;background:0 0;border:none;border-radius:8px;align-items:center;gap:10px;padding:6px 8px;font-size:13px;font-weight:500;line-height:1.4;display:flex}.ticket-detail-assign-option:hover,.ticket-detail-assign-option:focus-visible{background:var(--surface-sunken);outline:none}.ticket-detail-assign-option[aria-selected=true]{background:var(--tone-terracotta-wash)}.ticket-detail-assign-option-badge{background:var(--surface-sunken);color:var(--ink-soft);letter-spacing:.02em;text-transform:uppercase;white-space:nowrap;border-radius:999px;margin-left:auto;padding:2px 6px;font-size:10px;font-weight:600}.ticket-detail-assign-empty{color:var(--ink-soft);margin:0;padding:8px;font-size:13px}.ticket-detail-card-footer{color:var(--ink-label);justify-content:space-between;align-items:center;gap:12px;font-size:12px;display:flex}.ticket-detail-status{color:var(--ink-body);align-items:center;gap:7px;font-weight:500;display:flex}.ticket-status-dot{background:var(--tone-terracotta-ink);border-radius:999px;flex-shrink:0;width:7px;height:7px}.ticket-detail-owner{color:var(--ink-soft)}.ticket-detail-owner strong{color:var(--ink-label);font-weight:600}.ticket-timeline{gap:12px;margin:0;padding:0;list-style:none;display:grid}.ticket-timeline-item{gap:9px;display:flex;position:relative}.ticket-timeline-item:not(:last-child):before{content:"";background:var(--line);width:1px;position:absolute;top:13px;bottom:-12px;left:3px}.ticket-timeline-dot{border-radius:var(--radius-pill);background:var(--line-control-hover);flex-shrink:0;width:7px;height:7px;margin-top:4px}.ticket-timeline-content{gap:1px;display:grid}.ticket-timeline-label{color:var(--ink-soft);font-size:12.5px;font-weight:500}.ticket-timeline-item.is-current .ticket-timeline-label{color:var(--ink);font-weight:600}.ticket-timeline-link{color:var(--primary);align-items:center;gap:1px;font-weight:600;text-decoration:none;display:inline-flex}.ticket-timeline-link:visited{color:var(--primary)}.ticket-timeline-link:hover{color:var(--primary-hover);text-underline-offset:2px;text-decoration:underline}.ticket-timeline-link svg{flex-shrink:0;width:12px;height:12px}.ticket-timeline-date{color:var(--ink-soft);font-size:11px}.ticket-timeline-item.is-pending{opacity:.55}@media (width<=900px){.tickets-slot-prio,.tickets-slot-owner{display:none}.tickets-slot-status{width:auto}}.ticket-thread{flex-direction:column;gap:20px;width:100%;margin:0;padding:0;list-style:none;display:flex}.ticket-thread-empty{color:var(--ink-soft);margin:0;font-size:12.5px}.ticket-msg{flex-direction:column;gap:8px;min-width:0;display:flex}.ticket-msg-customer{align-items:flex-start}.ticket-msg-agent,.ticket-msg-internal{align-items:flex-end}.ticket-msg-head{align-items:center;gap:8px;min-width:0;max-width:100%;display:flex}.ticket-msg-agent .ticket-msg-head,.ticket-msg-internal .ticket-msg-head{flex-direction:row-reverse}.ticket-msg-avatar{border-radius:var(--radius-pill);background:var(--accent-wash);width:24px;height:24px;color:var(--primary);flex-shrink:0;justify-content:center;align-items:center;font-size:9.5px;font-weight:700;display:inline-flex}.ticket-msg-agent .ticket-msg-avatar{background:var(--primary-fill);color:var(--on-primary)}.ticket-msg-internal .ticket-msg-avatar{background:var(--chat-note-bg);color:var(--chat-note-header-ink);border:1px dashed var(--chat-note-border)}.ticket-msg-internal .ticket-msg-avatar svg{width:12px;height:12px}.ticket-msg-author{min-width:0;color:var(--ink-label);text-overflow:ellipsis;white-space:nowrap;font-size:12px;font-weight:500;overflow:hidden}.ticket-msg-time{color:var(--ink-soft);white-space:nowrap;flex-shrink:0;font-size:11.5px}.ticket-msg-bubble{border-radius:14px;min-width:0;max-width:min(82%,720px);padding:12px 16px;font-size:14px;line-height:1.55}.ticket-msg-customer .ticket-msg-bubble{background:var(--bubble-customer);color:var(--ink);border-top-left-radius:4px}.ticket-msg-agent .ticket-msg-bubble{background:var(--accent-wash);color:var(--accent-ink);border-top-right-radius:4px}.ticket-msg-internal .ticket-msg-bubble{background:var(--chat-note-bg);color:var(--chat-note-ink);border:1px dashed var(--chat-note-border);border-radius:12px}.ticket-msg-internal-tag{color:inherit;opacity:.75;text-transform:uppercase;letter-spacing:.05em;margin-bottom:4px;font-size:10.5px;font-weight:700;display:block}.ticket-msg-body{white-space:pre-wrap;overflow-wrap:anywhere;text-wrap:pretty;margin:0}.ticket-msg-meta{min-width:0;color:var(--chat-meta);font-size:11px}.ticket-msg.is-sending .ticket-msg-bubble{opacity:.6}.ticket-msg-sending-dots{vertical-align:middle;align-items:center;gap:3px;margin-left:6px;display:inline-flex}.ticket-msg-sending-dots i{background:currentColor;border-radius:50%;width:3px;height:3px;animation:1.2s ease-in-out infinite cases-pulse-bounce}.ticket-msg-sending-dots i:nth-child(2){animation-delay:.15s}.ticket-msg-sending-dots i:nth-child(3){animation-delay:.3s}@media (prefers-reduced-motion:reduce){.ticket-msg-sending-dots i{opacity:.55;animation:none}}.ticket-msg.is-failed .ticket-msg-bubble{background:var(--danger-wash);color:var(--danger-ink);border-color:var(--danger-line)}.ticket-msg-failed-meta{text-align:right;color:var(--danger-ink);flex-direction:column;align-items:flex-end;gap:3px;display:flex}.ticket-msg-failed-text{max-width:46ch}.ticket-msg-failed-actions{gap:10px;display:inline-flex}.ticket-msg-failed-action{font:inherit;color:var(--danger-ink);cursor:pointer;background:0 0;border:none;padding:0;font-weight:600;text-decoration:underline}.ticket-msg-failed-action:hover{text-decoration:none}.ticket-msg-failed-action.is-quiet{color:var(--ink-soft);font-weight:500}@media (width<=640px){.ticket-msg-bubble{max-width:100%}}.cases-badge.ticket-status-open_l1{background:var(--tone-purple-wash);color:var(--tone-purple-ink);border:1px solid var(--tone-purple-line)}.cases-badge.ticket-status-waiting_client,.cases-badge.ticket-status-client_validation,.cases-badge.client-status-waiting_you{background:var(--tone-raspberry-wash);color:var(--tone-raspberry-ink);border:1px solid var(--tone-raspberry-line)}.cases-badge.client-status-in_review,.cases-badge.ticket-status-in_support,.cases-badge.ticket-status-testing_support{background:var(--accent-wash);color:var(--primary);border:1px solid var(--accent-wash-line)}.cases-badge.ticket-status-in_development,.cases-badge.client-status-in_engineering{background:var(--tone-teal-wash);color:var(--tone-teal-ink);border:1px solid var(--tone-teal-line)}.cases-badge.ticket-status-support_rejected,.cases-badge.ticket-status-client_rejected{background:var(--danger-wash);color:var(--danger-ink);border:1px solid var(--danger-line)}.cases-badge.ticket-status-closed,.cases-badge.ticket-status-unknown,.cases-badge.client-status-closed{background:var(--surface-sunken);color:var(--ink-soft);border:1px solid var(--line)}.cases-form-grid{grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:12px;display:grid}.cases-field{gap:6px;min-width:0;display:grid}.cases-field .cases-select{width:100%;min-width:0}.cases-field-full{grid-column:1/-1}.cases-field-label{color:var(--ink-label);font-size:12px;font-weight:600}.cases-textarea{resize:vertical;border:1px solid var(--line-control);border-radius:var(--radius-md);width:100%;min-width:0;min-height:96px;color:var(--ink);background:var(--surface);padding:9px 12px;font-family:inherit;font-size:14px;transition:border-color .15s,box-shadow .15s}.cases-textarea:hover{border-color:var(--line-control-hover)}.cases-textarea:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--accent-ring);outline:none}.cases-file-input{clip:rect(0, 0, 0, 0);white-space:nowrap;border:0;width:1px;height:1px;margin:-1px;padding:0;position:absolute;overflow:hidden}.cases-file-list{flex-direction:column;gap:6px;margin-bottom:8px;display:flex}.cases-file-row{border:1px solid var(--line-control);border-radius:var(--radius-md);background:var(--surface-sunken);justify-content:space-between;align-items:center;gap:8px;padding:8px 10px;display:flex}.cases-file-thumb{border-radius:var(--radius-sm);background:var(--surface-raised);width:32px;height:32px;color:var(--ink-soft);flex-shrink:0;justify-content:center;align-items:center;font-size:15px;display:flex;overflow:hidden}.cases-file-thumb img{object-fit:cover;width:100%;height:100%}.cases-file-name{color:var(--ink-body);text-overflow:ellipsis;white-space:nowrap;flex:1;font-size:13px;overflow:hidden}.cases-form-notice{border-radius:var(--radius-md);color:var(--warn-ink);background:var(--warn-wash);border:1px solid var(--warn-line);margin:0;padding:10px 14px;font-size:13px;font-weight:500;line-height:1.5}.cases-pat-notice{--pat-ink:var(--warn-ink);--pat-wash:var(--warn-wash);--pat-line:var(--warn-line);color:var(--pat-ink);background:color-mix(in srgb, var(--pat-wash) 92%, var(--pat-ink));border-color:color-mix(in srgb, var(--pat-line) 85%, var(--pat-ink));margin-bottom:12px}.cases-pat-notice.is-danger{--pat-ink:var(--danger-ink);--pat-wash:var(--danger-wash);--pat-line:var(--danger-line)}@keyframes cases-fade-in{0%{opacity:0}to{opacity:1}}@keyframes cases-row-in{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}.tickets-row-skeleton{align-items:center;gap:12px;padding:12px 16px;display:flex}.cases-skeleton{color:#0000;border:1px solid var(--line);border-radius:var(--radius-sm);background:linear-gradient(100deg, var(--line-soft) 30%, var(--surface-raised) 50%, var(--line-soft) 70%);background-size:200% 100%;flex-shrink:0;animation:1.4s ease-in-out infinite cases-skeleton-shimmer;display:block}.cases-skeleton-meta{width:42%}.cases-skeleton-id{width:72px;height:14px}.cases-skeleton-prio{width:56px;height:12px}.cases-skeleton-badge{border-radius:var(--radius-pill);width:108px}.cases-skeleton-avatar{border-radius:var(--radius-pill)}.cases-skeleton-chevron{width:16px;height:16px}@keyframes cases-skeleton-shimmer{0%{background-position:100% 0}to{background-position:-100% 0}}.cases-toast-region{z-index:300;pointer-events:none;justify-content:flex-end;max-width:min(420px,100vw - 40px);display:flex;position:fixed;bottom:20px;right:20px}.cases-toast{border-radius:var(--radius-lg);border:1px solid var(--accent-wash-line);background:var(--accent-wash);color:var(--accent-ink);box-shadow:var(--shadow-popover);pointer-events:auto;align-items:flex-start;gap:8px;padding:10px 8px 10px 14px;animation:.18s cases-toast-in;display:flex}.cases-toast.error{border-color:var(--danger-line);background:var(--danger-wash);color:var(--danger-ink)}.cases-toast-message{padding-top:3px;font-size:12.5px;line-height:1.5}@keyframes cases-toast-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}@media (prefers-reduced-motion:reduce){.cases-toast,.cases-skeleton,.tickets-row,.cases-head-subtitle,.cases-stageboard-count{animation:none}.cases-stageboard-card .cases-stageboard-count.is-pending{opacity:.45;animation:none}.cases-stageboard-card:hover:not(.active){transform:none}.cases-stagebar-count{animation:none}.cases-stagebar-segment .cases-stagebar-count.is-pending{opacity:.45;animation:none}}.ticket-screen{background:var(--surface);flex-direction:column;height:calc(100% + 48px);min-height:0;margin:-24px;display:flex}.ticket-detail-fallback{max-width:640px;margin:0 auto}.ticket-screen-head{background:var(--surface);border-bottom:1px solid var(--line-soft);flex-direction:column;flex-shrink:0;gap:10px;padding:20px 28px 18px;display:flex}.ticket-header-meta{color:var(--ink-ghost);justify-content:space-between;align-items:center;gap:8px;min-width:0;min-height:30px;font-size:13px;display:flex}.ticket-header-meta-left{align-items:center;gap:8px;min-width:0;display:flex}.ticket-header-back{border-radius:var(--radius-sm);font:inherit;color:var(--primary);cursor:pointer;background:0 0;border:none;align-items:center;gap:4px;margin:-2px 0;padding:2px 4px;font-weight:600;transition:color .12s;display:inline-flex}.ticket-header-back:hover{color:var(--primary-hover)}.ticket-header-back svg{width:15px;height:15px;margin-left:-4px}.ticket-header-meta-id{color:var(--ink-label);font-weight:500}.ticket-header-age{color:var(--ink-soft);white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.ticket-header-status-badge{flex-shrink:0;padding:5px 12px;font-size:11.5px;font-weight:700}.ticket-status-menu{flex-shrink:0;display:inline-flex;position:relative}.ticket-status-menu-trigger{border:1px solid color-mix(in srgb, currentColor 30%, transparent);background:color-mix(in srgb, currentColor 16%, var(--surface));font:inherit;cursor:pointer;align-items:center;gap:6px;padding:6px 14px;font-size:12.5px;font-weight:700;transition:background .15s,box-shadow .15s;display:inline-flex}.ticket-status-menu-trigger:hover:not(:disabled){background:color-mix(in srgb, currentColor 24%, var(--surface));box-shadow:var(--shadow-xs)}.ticket-status-menu-trigger:disabled{cursor:default}.ticket-status-menu-trigger.is-pending{opacity:.7}.ticket-status-menu-spinner{border:2px solid color-mix(in srgb, currentColor 25%, transparent);border-top-color:currentColor;border-radius:50%;width:12px;height:12px;animation:.6s linear infinite ticket-assignee-spin}@media (prefers-reduced-motion:reduce){.ticket-status-menu-spinner{animation:none}}.ticket-status-menu-dot{border-radius:999px;flex-shrink:0;width:7px;height:7px}.ticket-status-menu-chevron{stroke-width:2.4px;width:13px;height:13px;margin-left:-1px}.ticket-status-menu-dropdown{background:var(--surface-overlay);border:1px solid var(--line);width:240px;box-shadow:var(--shadow-card);z-index:30;border-radius:10px;flex-direction:column;padding:6px;display:flex}.ticket-status-menu-primary{background:var(--accent-wash);font:inherit;text-align:left;cursor:pointer;border:none;border-radius:8px;align-items:center;gap:10px;padding:8px 10px;display:flex}.ticket-status-menu-primary:hover,.ticket-status-menu-primary:focus-visible{filter:brightness(.97);outline:none}.ticket-status-menu-primary-icon{flex-shrink:0;width:16px;height:16px}.ticket-status-menu-primary-text{flex-direction:column;gap:1px;display:flex}.ticket-status-menu-primary-label{font-size:13px;font-weight:700}.ticket-status-menu-primary-caption{color:var(--ink-soft);text-transform:uppercase;letter-spacing:.02em;font-size:10.5px;font-weight:600}.ticket-status-menu-separator{background:var(--line);height:1px;margin:6px 2px}.ticket-status-menu-list{gap:1px;margin:0;padding:0;list-style:none;display:grid}.ticket-status-menu-option{width:100%;font:inherit;color:var(--ink-body);text-align:left;cursor:pointer;background:0 0;border:none;border-radius:8px;align-items:center;gap:9px;padding:7px 8px;font-size:13px;font-weight:500;display:flex}.ticket-status-menu-option:hover:not(:disabled),.ticket-status-menu-option:focus-visible:not(:disabled){background:var(--surface-sunken);outline:none}.ticket-status-menu-option:disabled{cursor:default;font-weight:700}.ticket-status-menu-option.is-unreachable:disabled{color:var(--ink-ghost);cursor:not-allowed;font-weight:500}.ticket-status-menu-option.is-unreachable .ticket-status-menu-dot{opacity:.5}.ticket-status-menu-option-label{flex:1}.ticket-status-menu-check{width:14px;height:14px;color:var(--accent-ink);flex-shrink:0}.ticket-screen-heading-actions{flex-shrink:0;align-items:center;gap:8px;display:flex}.btn.ticket-panel-toggle{width:32px;height:32px;color:var(--ink-soft);background:0 0;border-radius:8px}.btn.ticket-panel-toggle svg{width:16px;height:16px}.btn.ticket-panel-toggle:hover:not(:disabled){background:var(--line-control)}.ticket-screen-body{background:var(--bg);flex:auto;grid-template-columns:minmax(0,1fr) 380px;gap:16px;min-height:0;padding:16px;display:grid}.ticket-screen-main{flex-direction:column;min-width:0;min-height:0;display:flex}.ticket-chat-card{border:1px solid var(--line);background:var(--surface);--chat-ink:var(--ink-body);--chat-ink-soft:var(--ink-ghost);--chat-ink-softer:var(--ink-ghost);--chat-meta:var(--ink-soft);--chat-accent:var(--primary);--chat-accent-dark:var(--primary-hover);--chat-accent-tint:var(--accent-wash);--chat-note-bg:var(--note-wash);--chat-note-ink:var(--note-ink);--chat-note-border:var(--note-line);--chat-note-header-bg:var(--note-header-wash);--chat-note-header-ink:var(--note-header-ink);--chat-note-placeholder:var(--note-placeholder);--chat-note-bar-bg:var(--note-bar-wash);--chat-closed-bg:var(--surface-raised);border-radius:14px;flex-direction:column;flex:auto;min-height:0;display:flex;overflow:hidden}.ticket-screen-title{min-width:0;max-width:820px;color:var(--ink);letter-spacing:-.3px;text-wrap:balance;-webkit-line-clamp:2;-webkit-box-orient:vertical;margin:0;font-size:22px;font-weight:700;line-height:1.25;display:-webkit-box;overflow:hidden}.ticket-ai-summary{background:var(--ai-summary-wash);border-bottom:1px solid var(--line-soft);flex-direction:column;gap:8px;margin:-24px -28px 28px;padding:16px 28px 18px;display:flex}.ticket-ai-summary-head{align-items:center;gap:10px;min-width:0;font-size:13px;display:flex}.ticket-ai-summary-icon{background:var(--accent-wash);width:28px;height:28px;color:var(--primary);border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;display:inline-flex}.ticket-ai-summary-icon svg{width:13px;height:13px}.ticket-ai-summary-title{color:var(--primary);flex-shrink:0;font-size:14px;font-weight:600}.ticket-ai-summary-meta{min-width:0;color:var(--ink-soft);white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.ticket-ai-summary-text{max-width:820px;color:var(--ink-label);text-wrap:pretty;margin:0;font-size:14.5px;font-weight:400;line-height:1.6}.ticket-ai-summary-foot{align-items:center;gap:10px;display:flex}.ticket-ai-summary-attachment{border:1px solid var(--line-control);background:var(--surface);font:inherit;color:var(--ink);cursor:pointer;border-radius:10px;align-items:center;gap:8px;padding:8px 14px;font-size:13px;font-weight:500;transition:background-color .12s;display:inline-flex}.ticket-ai-summary-attachment:hover{background:var(--hover-tint)}.ticket-ai-summary-attachment svg{width:14px;height:14px;color:var(--primary)}.ticket-screen-attachments{border-bottom:1px solid var(--line-soft);flex-shrink:0;align-items:center;gap:10px;padding:14px 24px;display:flex;overflow-x:auto}.ticket-attachments-label{color:var(--chat-ink-softer);letter-spacing:.07em;text-transform:uppercase;flex-shrink:0;font-size:10.5px;font-weight:700}.ticket-attachment-chip{background:var(--hover-tint);font:inherit;color:var(--chat-ink);text-align:left;cursor:pointer;border:none;border-radius:9px;flex-shrink:0;align-items:center;gap:9px;padding:8px 10px;font-size:12px;display:flex}.ticket-attachment-chip:hover{background:var(--press-tint)}.ticket-msg-attachment-chip{margin-top:-2px}.ticket-attachment-chip-icon{color:var(--chat-accent);flex-shrink:0;justify-content:center;align-items:center;display:inline-flex}.ticket-attachment-chip-icon svg{width:14px;height:14px}.ticket-attachment-chip-name{text-overflow:ellipsis;white-space:nowrap;max-width:140px;font-weight:700;overflow:hidden}.ticket-attachment-chip-meta{color:var(--chat-ink-soft);font-size:10.5px;font-weight:400}.ticket-screen-thread{flex:auto;min-height:0;padding:24px 28px 12px;overflow:hidden auto}.ticket-closed-notice{color:var(--chat-ink-soft);background:var(--chat-closed-bg);flex-shrink:0;margin:0;padding:16px 24px;font-size:12.5px}.ticket-screen-side{align-content:start;gap:12px;min-width:0;min-height:0;display:grid;overflow-y:auto}.ticket-assistant-card{border:1px solid var(--ai-line);border-radius:var(--radius-lg);background:var(--ai-wash);gap:12px;padding:16px;display:grid}.ticket-assistant-head{justify-content:space-between;align-items:center;gap:10px;display:flex}.ticket-assistant-badge{border-radius:var(--radius-pill);background:var(--primary-fill);color:var(--on-primary);align-items:center;gap:6px;padding:5px 11px;font-size:12px;font-weight:600;line-height:1;display:inline-flex}.ticket-assistant-badge svg{width:13px;height:13px}.ticket-assistant-state{color:var(--ai-accent);white-space:nowrap;font-size:12px;font-weight:600}.ticket-assistant-summary{color:var(--ai-ink);margin:0;font-size:13.5px;line-height:1.55}.ticket-assistant-summary.is-empty{color:var(--ai-ink-muted);font-size:13px;font-style:italic}.ticket-assistant-ai{gap:8px;display:grid}.ticket-assistant-ai-content{gap:8px;display:grid;position:relative}.ticket-assistant-ai-content.is-collapsed{overflow:hidden}.ticket-assistant-ai-content.is-collapsed:after{content:"";background:linear-gradient(to bottom, transparent, var(--ai-wash));pointer-events:none;height:32px;position:absolute;inset:auto 0 0}.ticket-assistant-toggle{color:var(--ai-accent);cursor:pointer;background:0 0;border:none;justify-self:start;align-items:center;gap:2px;padding:0;font-family:inherit;font-size:12.5px;font-weight:600;display:inline-flex}.ticket-assistant-toggle svg{width:15px;height:15px}.ticket-assistant-toggle:hover{text-decoration:underline}.ticket-assistant-points{color:var(--ai-ink);gap:4px;margin:0;padding-left:18px;font-size:13px;line-height:1.5;display:grid}.ticket-assistant-meta{color:var(--ai-ink-muted);gap:2px;margin:0;font-size:12px;line-height:1.45;display:grid}.ticket-assistant-outdated{font-weight:600}.ticket-assistant-error{color:var(--danger-ink);margin:0;font-size:12px;line-height:1.45}.ticket-assistant-action{gap:8px;display:grid}.ticket-assistant-action-button{border-radius:var(--radius-md);background:var(--primary-fill);width:100%;color:var(--on-primary);cursor:pointer;border:none;justify-content:center;align-items:center;gap:8px;padding:12px 14px;font-family:inherit;font-size:14px;font-weight:600;transition:background .15s;display:flex}.ticket-assistant-action-button svg{width:16px;height:16px}.ticket-assistant-action-button:hover:not(:disabled){background:var(--primary-fill-hover)}.ticket-assistant-action-button:disabled{opacity:.6;cursor:default}.ticket-assistant-action-readonly{border:1px dashed var(--ai-line);border-radius:var(--radius-md);color:var(--ai-ink);text-align:center;margin:0;padding:10px 12px;font-size:13px;font-weight:600}.ticket-side-card{border:1px solid var(--line);border-radius:var(--radius-lg);background:var(--surface);box-shadow:var(--shadow-card);gap:12px;padding:14px;display:grid}.ticket-side-title{color:var(--ink-soft);text-transform:uppercase;letter-spacing:.05em;align-items:center;gap:7px;margin:0;font-size:11px;font-weight:700;display:flex}.ticket-side-title svg{width:14px;height:14px}@media (width<=900px){.ticket-screen{height:auto}.ticket-screen-body{grid-template-columns:1fr}.ticket-chat-card{overflow:visible}.ticket-screen-thread,.ticket-screen-side{overflow-y:visible}}@media (width<=768px){.ticket-screen{height:auto;margin:-16px}.ticket-screen-body{padding:12px}.ticket-screen-head,.ticket-screen-attachments,.ticket-screen-thread,.reply-composer{padding-left:16px;padding-right:16px}.ticket-header-meta{flex-wrap:wrap;row-gap:8px}.ticket-ai-summary{margin-left:-16px;margin-right:-16px;padding-left:16px;padding-right:16px}}.reply-composer{background:var(--surface);flex-direction:column;flex-shrink:0;gap:10px;padding:0 28px 20px;display:flex}.reply-composer-spark{color:var(--primary);flex-shrink:0}.reply-composer-next{align-items:center;gap:8px;margin-bottom:-2px;padding:0 2px;display:flex}.reply-composer-next .reply-composer-spark{width:12px;height:12px}.reply-composer-next-hint{min-width:0;color:var(--ink-label);-webkit-line-clamp:2;-webkit-box-orient:vertical;flex:auto;font-size:12px;font-weight:400;display:-webkit-box;overflow:hidden}.reply-composer-next-action{border:1px solid var(--accent-wash-line);border-radius:var(--radius-pill);background:var(--surface);height:28px;font:inherit;color:var(--primary);white-space:nowrap;cursor:pointer;flex-shrink:0;align-items:center;gap:6px;padding:0 11px;font-size:12px;font-weight:600;transition:background-color .12s;display:inline-flex}.reply-composer-next-action:hover{background:var(--accent-wash)}.reply-composer-next-action svg{stroke-width:2.2px;width:12px;height:12px}.reply-composer-box{background:var(--composer-wash);border-radius:18px;flex-direction:column;padding:12px 10px 10px 18px;transition:background-color .2s;display:flex}.reply-composer-box.is-note{background:var(--composer-note-wash)}.reply-composer-copilot{color:var(--accent-ink);align-items:center;gap:6px;padding-right:8px;font-size:11.5px;display:flex}.reply-composer-copilot-label{font-weight:600}.reply-composer-discard{font:inherit;color:var(--composer-muted);cursor:pointer;background:0 0;border:none;margin-left:auto;padding:0;transition:color .12s}.reply-composer-discard:hover{color:var(--accent-ink)}.reply-composer-input{box-sizing:border-box;resize:none;width:100%;max-height:168px;color:var(--ink);scrollbar-width:none;background:0 0;border:none;outline:none;padding:4px 8px 2px 0;font-family:inherit;font-size:14.5px;line-height:1.6;display:block;overflow-y:auto}.reply-composer-input::-webkit-scrollbar{display:none}.reply-composer-input::placeholder{color:var(--ink-soft)}.reply-composer-box.is-note .reply-composer-input::placeholder{color:var(--note-placeholder)}.reply-composer-files{flex-wrap:wrap;gap:6px;margin:6px 0 2px;padding:0;list-style:none;display:flex}.reply-composer-file{background:var(--composer-chip);color:var(--ink-label);border-radius:8px;align-items:center;gap:4px;padding:4px 4px 4px 10px;font-size:12px;display:inline-flex}.reply-composer-file-name{text-overflow:ellipsis;white-space:nowrap;max-width:160px;overflow:hidden}.reply-composer-file-remove{width:18px;height:18px;color:var(--composer-muted);cursor:pointer;background:0 0;border:none;border-radius:50%;justify-content:center;align-items:center;padding:0;display:inline-flex}.reply-composer-file-remove:hover{background:var(--composer-hover);color:var(--ink-body)}.reply-composer-actions{align-items:center;gap:2px;margin-left:-8px;padding-top:4px;display:flex}.reply-composer-spacer{flex:auto}.reply-composer-icon{border-radius:var(--radius-pill);min-width:30px;height:30px;color:var(--composer-muted);font:inherit;cursor:pointer;background:0 0;border:none;justify-content:center;align-items:center;gap:6px;padding:0;transition:background-color .12s,color .12s;display:inline-flex}.reply-composer-icon svg{width:16px;height:16px}.reply-composer-icon:hover{background:var(--composer-hover);color:var(--ink-body)}.reply-composer-note{padding:0 12px 0 10px;font-size:12px;font-weight:600}.reply-composer-note.is-active,.reply-composer-note.is-active:hover{background:var(--composer-chip);color:var(--tone-ochre-ink)}.reply-composer-note svg{width:14px;height:14px}.reply-composer-send{background:var(--primary-fill);height:32px;font:inherit;color:var(--on-primary);white-space:nowrap;cursor:pointer;border:none;border-radius:9px;flex-shrink:0;align-items:center;gap:6px;margin-left:4px;padding:0 14px;font-size:12.5px;font-weight:600;transition:background-color .15s,color .15s;display:inline-flex}.reply-composer-send svg{stroke-width:2.2px;width:13px;height:13px}.reply-composer-send:hover:not(:disabled){background:var(--primary-fill-hover)}.reply-composer-send.is-note{background:var(--note-fill);color:var(--on-fill)}.reply-composer-send.is-note:hover:not(:disabled){background:color-mix(in srgb, var(--note-fill) 85%, var(--ink))}.reply-composer-send:disabled{background:var(--composer-send-idle);color:var(--composer-send-idle-ink);cursor:default}.ticket-loading-title-spacer{visibility:hidden;font-size:22px;font-weight:700;line-height:1.25;display:block}.ticket-loading-fill{justify-content:center;align-items:center;display:flex}.ticket-detail-card.ticket-loading-fill{min-height:220px}.ticket-side-card.ticket-loading-fill{min-height:140px}.cases-pulse{align-items:center;gap:8px;display:inline-flex}.cases-pulse i{background:var(--primary);border-radius:50%;width:10px;height:10px;animation:1.2s ease-in-out infinite cases-pulse-bounce}.cases-pulse i:nth-child(2){animation-delay:.15s}.cases-pulse i:nth-child(3){animation-delay:.3s}@keyframes cases-pulse-bounce{0%,60%,to{opacity:.4;transform:translateY(0)}30%{opacity:1;transform:translateY(-6px)}}@media (prefers-reduced-motion:reduce){.cases-pulse i{animation-duration:2.4s}}.escalation-ai-hint{color:var(--accent-ink);align-items:flex-start;gap:6px;margin:4px 0 0;font-size:12px;line-height:1.5;display:flex}.escalation-ai-hint svg{color:var(--primary);flex-shrink:0;margin-top:3px}.client-filter-select{position:relative}.client-filter-trigger{border:1px solid var(--line);background:var(--surface);color:var(--ink);cursor:pointer;box-shadow:var(--shadow-xs);border-radius:12px;align-items:center;gap:10px;width:220px;max-width:100%;padding:10px 14px;font-size:14px;font-weight:500;transition:border-color .15s,box-shadow .15s;display:flex}.client-filter-trigger:disabled{cursor:default;box-shadow:none}.client-filter-trigger:hover{border-color:var(--line-control-hover);box-shadow:var(--shadow-card)}.client-filter-trigger-label{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.client-filter-trigger-chevron{color:var(--ink-soft);flex-shrink:0;margin-left:auto;font-size:17px}.client-filter-popover{z-index:20;background:var(--surface-overlay);border:1px solid var(--line);box-shadow:var(--shadow-popover);border-radius:12px;width:260px;max-width:calc(100vw - 40px);padding:10px;position:absolute;top:calc(100% + 8px);right:0}.client-filter-search{border:1px solid var(--line);color:var(--ink-soft);border-radius:10px;align-items:center;gap:8px;margin-bottom:8px;padding:8px 10px;display:flex}.client-filter-search svg{flex-shrink:0;font-size:15px}.client-filter-search input{color:var(--ink);background:0 0;border:none;outline:none;flex:1;font-size:13px}.client-filter-options{flex-direction:column;max-height:240px;display:flex;overflow-y:auto}.client-filter-option{text-align:left;color:var(--ink);cursor:pointer;text-overflow:ellipsis;white-space:nowrap;background:0 0;border:none;border-radius:8px;padding:8px 10px;font-size:13.5px;overflow:hidden}.client-filter-option:hover{background:var(--bg)}.client-filter-option.is-selected{color:var(--primary);background:color-mix(in srgb, var(--primary) 10%, transparent);font-weight:600}.client-filter-no-results{color:var(--ink-soft);text-align:center;padding:10px;font-size:12.5px}.portal-shell{background:var(--bg);width:100%;height:100vh;display:flex;position:relative;overflow:hidden}.portal-shell-main{flex-direction:column;flex:1;min-width:0;display:flex;overflow:hidden}.portal-shell-content{flex-direction:column;flex:1;min-height:0;display:flex;overflow:hidden}.portal-shell-content>*{flex:1;min-height:0}.portal-sidebar{background:var(--surface);border-right:1px solid var(--line);flex-direction:column;flex-shrink:0;gap:14px;width:260px;height:100%;padding:18px 14px 14px;transition:width .2s;display:flex}.portal-sidebar-backdrop{display:none}.portal-sidebar-brand{align-items:center;gap:10px;padding:0 4px;display:flex}.portal-sidebar-mark{border-radius:var(--radius-md);background:var(--primary-fill);width:34px;height:34px;color:var(--on-primary);flex-shrink:0;justify-content:center;align-items:center;font-weight:700;display:flex}.portal-sidebar-brand-text{flex:1;min-width:0;display:grid}.portal-sidebar-brand-name{color:var(--ink);text-overflow:ellipsis;white-space:nowrap;font-size:15px;font-weight:700;overflow:hidden}.portal-sidebar-brand-sub{color:var(--ink-soft);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.portal-sidebar-new .btn-label{white-space:nowrap;overflow:hidden}.portal-sidebar .portal-sidebar-close{display:none}.portal-sidebar-collapse{color:var(--ink-soft);flex-shrink:0}.portal-nav{flex-direction:column;flex:1;gap:4px;min-height:0;display:flex;overflow-y:auto}.portal-nav-item{border-radius:var(--radius-md);color:var(--ink-label);font:inherit;cursor:pointer;text-align:left;background:0 0;border:none;align-items:center;gap:12px;padding:10px 12px;font-size:14px;font-weight:500;display:flex}.portal-nav-item:hover{background:var(--surface-sunken);color:var(--ink)}.portal-nav-item.active{background:var(--accent-wash);color:var(--primary);font-weight:600}.portal-nav-icon{flex-shrink:0;font-size:18px;display:flex}.portal-nav-label{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;overflow:hidden}.portal-nav-badge{border-radius:var(--radius-pill);background:var(--primary-fill);min-width:20px;height:20px;color:var(--on-primary);justify-content:center;align-items:center;padding:0 6px;font-size:11px;font-weight:700;display:inline-flex}.portal-account{border-top:1px solid var(--line);padding-top:12px;position:relative}.portal-account-trigger{border-radius:var(--radius-md);width:100%;font:inherit;cursor:pointer;text-align:left;background:0 0;border:none;align-items:center;gap:10px;padding:6px;display:flex}.portal-account-trigger:hover{background:var(--surface-sunken)}.portal-account-avatar{background:var(--accent-wash);width:36px;height:36px;color:var(--accent-ink);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:13px;font-weight:700;display:flex}.portal-account-text{min-width:0;display:grid}.portal-account-name,.portal-account-org{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.portal-account-name{color:var(--ink);font-size:14px;font-weight:600}.portal-account-org{color:var(--ink-soft);font-size:12px}.portal-account-menu{background:var(--surface-overlay);border:1px solid var(--line-soft);border-radius:var(--radius-xl);min-width:248px;box-shadow:var(--shadow-popover);z-index:30;padding:6px;display:grid;position:absolute;bottom:calc(100% + 8px);left:0;right:0}.portal-account-who{gap:2px;min-width:0;padding:10px 10px 12px;display:grid}.portal-account-who-name{color:var(--ink);text-overflow:ellipsis;white-space:nowrap;font-size:13.5px;font-weight:600;overflow:hidden}.portal-account-email{color:var(--ink-soft);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.portal-account-scope{border-top:1px solid var(--line-soft);padding:12px 10px}.portal-account-scope .client-scope{flex-direction:column;align-items:stretch;gap:6px}.portal-account-scope .client-scope-label{letter-spacing:.06em;font-size:11px}.portal-account-scope .client-filter-select{width:100%;min-width:0}.portal-account-scope .client-filter-trigger{border-radius:var(--radius-md);width:100%;box-shadow:none;padding:8px 12px;font-size:13px}.portal-account-scope .client-filter-popover{inset:auto auto calc(100% + 8px) 0}.portal-account-logout{border:none;border-top:1px solid var(--line-soft);border-radius:0 0 var(--radius-lg) var(--radius-lg);color:var(--danger-ink);font:inherit;text-align:left;cursor:pointer;background:0 0;align-items:center;gap:8px;margin-top:2px;padding:9px 10px;font-size:13px;font-weight:500;display:flex}.portal-account-logout:hover{background:var(--danger-wash)}.portal-account-logout svg{width:16px;height:16px}@media (width>=769px){.portal-sidebar.is-collapsed{width:68px;padding-left:10px;padding-right:10px}.portal-sidebar.is-collapsed .portal-sidebar-brand{justify-content:center;padding:0}.portal-sidebar.is-collapsed .portal-sidebar-mark{display:none}.portal-sidebar.is-collapsed .portal-sidebar-collapse{width:34px;height:34px}.portal-sidebar.is-collapsed .portal-sidebar-brand-text,.portal-sidebar.is-collapsed .portal-nav-label,.portal-sidebar.is-collapsed .portal-account-text,.portal-sidebar.is-collapsed .portal-sidebar-new .btn-label{display:none}.portal-sidebar.is-collapsed .portal-sidebar-new{justify-content:center;padding-left:0;padding-right:0}.portal-sidebar.is-collapsed .portal-nav-item{justify-content:center;padding:10px 0;position:relative}.portal-sidebar.is-collapsed .portal-nav-badge{min-width:16px;height:16px;padding:0 4px;font-size:9.5px;position:absolute;top:4px;right:6px}.portal-sidebar.is-collapsed .portal-account-trigger{justify-content:center;padding:6px 0}.portal-sidebar.is-collapsed .portal-account-menu{width:260px;right:auto}}.portal-page-header{background:var(--surface);border-bottom:1px solid var(--line);flex-shrink:0;align-items:center;gap:12px;min-height:60px;padding:0 32px;display:flex}.portal-page-header-menu{display:none}.portal-page-header-title{min-width:0;color:var(--ink);text-overflow:ellipsis;white-space:nowrap;flex:1;margin:0;font-size:18px;font-weight:600;overflow:hidden}.portal-page-header-actions{align-items:center;gap:12px;display:flex}@media (width>=769px){.portal-page-header{display:none}}.portal-staff-banner{background:var(--warn-wash);border-bottom:1px solid var(--warn-line);color:var(--warn-ink);flex-shrink:0;align-items:center;gap:10px;padding:8px 32px;font-size:13px;display:flex}.portal-staff-banner-text{flex:1;min-width:0}@media (width<=768px){.portal-sidebar{z-index:110;visibility:hidden;transition:transform .28s cubic-bezier(.4,0,.2,1);position:absolute;top:0;bottom:0;left:0;transform:translate(-100%)}.portal-sidebar.open{visibility:visible;box-shadow:var(--shadow-popover);transform:translate(0)}.portal-sidebar-backdrop{background:var(--scrim);z-index:109;display:block;position:absolute;inset:0}.portal-sidebar .portal-sidebar-close{display:inline-flex}.portal-sidebar .portal-sidebar-collapse{display:none}.portal-page-header{padding:0 16px}.portal-page-header-menu{display:inline-flex}.portal-staff-banner{flex-wrap:wrap;padding:8px 16px}}.app-layout{background:var(--bg);width:100%;height:100vh;display:flex;position:relative;overflow:hidden}.app-main{flex-direction:column;flex:1;display:flex;overflow:hidden auto}@media (width<=768px){.app-main{overflow:auto}}.route-fallback{flex:1;justify-content:center;align-items:center;min-height:60vh;display:flex}
